Downloading the installation files

You can download the latest version of the KM by downloading a single KM installation file or by downloading the latest version of the Infrastructure Management-PATROL Repository. Use your preferred method of obtaining the installation files by completing one of the following procedures:

 This topic explains how to obtain the installation and other files that you need to install BMC PATROL for Remedy AR Server.

List of installation files

The following table lists the installation files to download for installing the BMC PATROL for Remedy AR Server 2.0.02 according to the instructions in Downloading the files.

Product files for the Windows and Linux  platform

Downloading the files

The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product’s Customer Support web page. If the EPD page shows that a patch is included in a file that you downloaded, you do not need to obtain that patch separately.

1. Create a directory in which to place the downloaded files.

   Note

   On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

2. Go to Electronic Product Distribution (EPD) website.

3. At the logon prompt, enter your user ID and password, and click Submit.
4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
6. Verify that the correct profile is displayed for your download purpose. Use the Profile list to select a different profile.
7. From the Component View (the default view), in the Filter Products text box under Products, type BMC PATROL for Remedy AR Server and press Enter, or click Go.
8. From the list of products displayed on the right side, click the appropriate product.
9. In the window, select the Version (default selection is the latest GA version), the Platform (if applicable), and click Go.

10. Click one of the following tabs, and select the check boxes next to the files and documents to download:

    You cannot select files across the tabs. When you click another tab, current selections are cleared.

    • Products - Displays the product files and supplementary related files available for download, including service pack files.

    • Patches - Displays the patch files available for download.
    • License Information - Displays the files related to licenses.
    • Documentation - Displays the Online Technical Documentation links and the offline zip files of the documentation available for download.

11. To go back to the product listing page to download other product files, or to logout from EPD, click the << Back to Product List link that is displayed to the top-right of the pop-up window.
    

Where to go from here

Carefully review the System requirements for your platform and other tasks necessary for setting up the installation environment. You must perform these tasks before you launch the installation program.