System requirements

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

This section lists the minimum requirements and supported resources for the PATROL for MongoDB product.

ResourceMinimum requirementsComments
Operating system
  • Microsoft Windows Server 2016, x86_64
  • Microsoft Windows Server 2012 R2, 64-bit, x86

  • Red Hat Enterprise Linux 7.x, x86_64
  • Red Hat Enterprise Linux 6.x
Red Hat Enterprise Linux 7.x is supported up to version 7.6
  • 4.0
  • 3.6.x
  • 3.4.x
  • MongoDB 3.6.x is supported up to version 3.6.6.
  • MongoDB 3.4.x is supported up to version 3.4.16
Java Runtime Environment (JRE)

Supports any of the following Java versions:

  • Oracle Java 8.x
  • OpenJDK 8.x

Note: For the latest announcement on BMC’s Java Support policies for TrueSight monitoring solutions, see Java support for TrueSight monitoring solutions

  • 9.6.00
  • 10.0.00
  • 10.7.00
  • 11.0.00
  • 11.3.01

PATROL Installation Utility
  • 10.7.00
  • 11.0.00
  • 11.3.00

TrueSight console
  • TrueSight Infrastructure Management 10.5.00
  • TrueSight Infrastructure Management 10.7.00
  • TrueSight Infrastructure Management 11.0.00
  • TrueSight Infrastructure Management 11.3.01

Related topics


Solution and Product Availability and Compatibility (SPAC)


BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

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