9.6.00.01: Patch 1

The BMC PATROL for Microsoft SQL Server 9.6.00.01 patch corrects issues reported in earlier versions of BMC PATROL for Microsoft SQL Server. This topic contains information about fixes in this patch and provides instructions for downloading and installing the patch.

Downloading the patch and installation utility

This section provides the information that you need to download and install the patch from the BMC Electronic Product Distribution (EPD) website. To download the patch and installation utility from the EPD website, perform the following steps:

1. Create a directory in which to place the downloaded files.

   Note

   On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

2. Go to http://www.bmc.com/available/epd.html.
3. At the logon prompt, enter your user ID and password, and click Submit.
4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements and click Continue.
5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
6. Verify that the correct profile is displayed for your download purpose.
7. From the Component View (the default view), in the Filter Products text box under Products, type BMC PATROL Installation Utility and press Enter, or click Go.

8. In the right pane, click BMC PATROL Installation Utility.

   Note

   You can use BMC PATROL Installation Utility 9.6.00 or later.

9. In the Version: list, select 9.6.02 and click Go.

10. In the Products tab, based on the operating system, select the check box next to the file as appropriate for your operating system,

    Link title	Actual file name	Platform
    BMC PATROL Installation Utility Version 9.6.00 - Windows Only	ins_WINDOWS_9600.zip	Microsoft Windows/NT
    BMC PATROL Installation Utility Version 9.6.00 - All UNIX/LINUX	ins_ALL_9600.tar	All Platforms

11. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
12. Click  to close the window.
13. In the Filter Products: field, type BMC PATROL for Microsoft SQL Server.
14. Click Go.
15. In the right pane, click BMC PATROL for Microsoft SQL Server.

16. In the Version: list, select 9.6.00 and click Go.
    In the Patches tab, select the check box next to the file as appropriate for your operating system, 

    Link title	Actual file name	Platform
    PATROL Knowledge Module for Microsoft SQL Server Patch (9.6.00.01)	pkm_mssql_ALL_960001.zip	Microsoft Windows/NT
    PATROL Knowledge Module for Microsoft SQL Server Patch (9.6.00.01)	pkm_mssql_ALL_960001.tar	All platforms

17. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
18. Complete the installation procedure described in the Installing the patch section.

Installing the patch 

Before you begin

You must install the patch on the following computers:

• Hosts that are running the PATROL Agent
• Hosts that are running the PATROL Console

Before you install the patch, complete the following steps:

1. Stop the PATROL Agent.
2. Back up the PATROL_CACHE directory.
3. Delete all BMC PATROL for Microsoft SQL Server files from the PATROL_CACHE directory.

4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

To install the BMC PATROL for Microsoft SQL Server 9.6.00.01 patch

After you have downloaded the installation utility and patch files, perform the following steps to install the patch:

1. Extract the installation utility as appropriate for your operating system:

   • (Windows) Double-click ins_WINDOWS_9600.zip
   • (UNIX) Enter tar -xvf ins_ALL_9600.tar
     
     The contents of the files are extracted into the bmc_products subdirectory.
2. Extract the patch file as appropriate for your operating system:
   • (Windows) Double-click pkm_mssql_ALL_960001.zip
   • (UNIX) Enter tar -xvf pkm_mssql_ALL_960001.tar
     
     The contents of the files are extracted into the bmc_products subdirectory. 

3. From the bmc_products directory, run the installation utility as appropriate for your operating system:

   • (Windows) Double-click setup.exe

   • (UNIX) Run setup.sh

4. Follow the on-screen instructions until the Select Products and Components to Install page is displayed. 

5. On the Select Products and Components to Install page, select PATROL Knowledge Module for Microsoft SQL Server - Patch 9.6.00.01.

6. Follow the on-screen instructions to complete the installation.

   After you complete the installation steps, you can delete the temporary directory and its contents.