System requirements

Verify that the target computer meets the installation requirements listed in the following table. These requirements apply to all PATROL for Windows Servers components.


To get complete compatibility information for BMC PATROL for Log Management, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy. Open link

Supported operating systems 

Support for remote monitoring

Remote monitoring is supported on all UNIX-based operating systems. It is not supported on Microsoft Windows-based operating systems.

Supported Operating SystemsComments (if any)

All components work with the following Windows operating systems:

  • Microsoft Windows Server 2022, x86-64
  • Microsoft Windows Server 2019, x86-64
  • Microsoft Windows Server 2019 Core, x86-64
  • Microsoft Windows Server 2016, x86-64
  • Microsoft Windows Server 2012 R2 Core, x86-64
  • Microsoft Windows Server 2012 R2, x86-64
  • Microsoft Windows Server 2012, x86-64
  • Microsoft Windows 8.1, x86-64
  • Microsoft Windows 8, x86-64
  • Microsoft Windows 7, x86-64
  • References to x86-64 include AMD64 and Intel 64 architecture.
  • References to the operating systems mentioned include all editions of these platform families.
  • Microsoft Windows Server 2019 support is available in PATROL for Log Management 2.7.30 and later.
  • If you are using Microsoft Windows Server 2016 R2 Core, x86-64,
    • Installing the PATROL for Log Management manually using the setup.exe utility (done by extracting the installation utility) is not supported.
    • You can install the PATROL for Log Management using the Installation Utility version 20.02 on this platform using the TrueSight console. For more information see, Creating deployable packages Open link and Deploying packages to PATROL Agents using the TrueSight console Open link .
  • HP-UX 11i 3 (B11.31), 64-bit, Itanium 2

  • IBM® AIX® 7.x, 64-bit hardware, 64-bit kernel, 64-bit ABI

IBM® AIX® 7.x is supported till 7.2.

  • Oracle Solaris 11.x, 10.x x86-64, SPARC

  • Red Hat Enterprise Linux 9.x, x86-64
  • Red Hat Enterprise Linux 8.x, x86-64, IBM® zSeries®PPC64LE
  • Red Hat Enterprise Linux 7.x, x86-64, PPC64LE, IBM® zSeries®
  • Red Hat Enterprise Linux 6.x, x86-64, IBM® zSeries®
  • The zSeries® system is not supported in Simplified Chinese, Traditional Chinese, Korean, Japanese, French, and German languages.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • SUSE Linux Enterprise Server 15.x, x86-64, IBM® zSeries®, PPC64LE
  • SUSE Linux Enterprise Server 12.x, x86-64, IBM® zSeries®, PPC64LE
  • SUSE Linux Enterprise Server 11.x, x86-64, IBM® zSeries®
  • This operating system is not supported in CTJKFG.
  • x86-64 refers to Opteron (AMD 64) and Intel EM64T systems that support 64-bit libraries and executable.
  • Oracle Enterprise Linux 8.x, x86-64
  • Oracle Enterprise Linux 7.x, x86-64
  • Oracle Enterprise Linux 6.x, x86-64

  • CentOS 8.x, x86-64
  • CentOS 7.x, x86-64
  • CentOS 6.x, x86-64

  • Debian 10.x (buster), x86-64
  • Debian 9.x (stretch), x86-64
  • Debian 8.x (jessie), x86-64

Requirements for installing PATROL for Log Management

Security levels

 All security levels are supported. For more information about PATROL security, see Security.

PATROL products

  • PATROL Agent version 9.6.00 or later
  • PATROL Installation Utility 10.7.00 or later
BMC TrueSight Operations Management
  • 11.x
  • 10.x

Ports (UDP/TCP)

If you are installing an agent or console with PATROL for Windows Servers, you must specify the port number to connect to all the agent computers.

Disk space needed to install

  • 185 MB for UNIX
  • 93 MB for Windows


BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

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