Navigating the BMC ProactiveNet Operations Console

The BMC ProactiveNet Operations Console is a web-based application that provides options to navigate through BMC ProactiveNet and view all of the information collected and computed by the BMC ProactiveNet Server related to events, views, and graphs.

The following figure shows the default view in the BMC ProactiveNet Operations Console and the major areas within this console.

The following sections describe the areas of the console:

The navigation tree shows an at-a-glance synopsis of events and views. Event and component folders are displayed hierarchically and are divided into the following categories, or nodes:

  • Global: Based on permissions, you can create event and component folders under this node, including folders for configuration items (CIs) associated with a service model. When you create a folder under this node, all BMC ProactiveNet users can view and access that folder.
    The Global node contains the following default collectors:
    • Event Collectors, which displays the entire event collector hierarchy
    • Abnormalities, which displays all the abnormality events
    • Services, which displays all the services
    • Groups, which displays all the groups
    • Devices, which displays all the devices
    • Monitors, which displays a list of events for monitors created on the devices monitored by BMC ProactiveNet
  • My Folders: Based on permissions, you can create event and component folders under this node, including folders for CIs associated with a service model. When you create a folder under this node, only you can view and access that folder.

To further organize your display, beneath these top-level folders you can add event and component folders, including folders for configuration items (CIs) associated with a service model. Your ability to add event and component folders depends on your permissions.

The severity icons for a collector dynamically change depending on the severity level of the events for that collector. For example, if there is a Critical event on one of the devices, the green icon changes to a red icon, indicating a Critical event. The icons enable you to see the status of devices on your system immediately.
For more detailed information, BMC ProactiveNet Getting Started Guide on the BMC Support website

The navigation pane in the Operations Console contains a series of drawers that enable you to navigate through BMC ProactiveNet functions and views. You can select which drawers to display in the navigation pane.

The following table describes the available drawers in the navigation pane and describes their functions.

Drawer

Description

Main

Provides access to event lists and displays event information and status

Other cells

Lists available remote cells connected to the BMC ProactiveNet Server and monitored by BMC ProactiveNet

Reports

Enables you to generate and manage reports based on data collected by BMC ProactiveNet.
Note: You must have permission to view this drawer.

Views & Graphs

Provides options for the management of views and graphs in the Operations Console

Bookmarks

Enables you to view, rename, and delete bookmarks of objects and their related views that you create in the navigation tree

Find CI

provides a search mechanism so that you can search for configuration items that meet the specified search criteria
Note: You must have permission to view this drawer.

Event and component folders enable you to organize cells and collectors to make event displays meaningful for operators. For example, you might create an event folder for collectors that gather database warning events and allow only operators who are database administrators access to that event folder.
You can drag components from one existing folder to another within the top-level folders in the navigation tree. You also can drag and drop CIs from the Tile or Graph view to an existing folder in the Services folder.

An event folder is a grouping of collectors that shows the relationship of events or abnormalities through the hierarchy of the navigation tree. Administrators define event folders and associate them with one or more collectors. Each level of the collector is shown as a node under the event folder. An event list is associated with the lowest level nodes of an event folder. The parent level of an event folder represents all of the events or abnormalities associated with the collectors.

Event collectors gather events for display in an event list to provide operators with meaningful groups of events or abnormalities and to show relationship through the hierarchy of the nodes in the navigation tree. To access the event list for a collector, operators click the collector node in the navigation tree.
Event collectors are dynamic or static. Nodes for dynamic collectors appear or disappear from the navigation tree based on whether or not events are present that meet the criteria for those collectors. Nodes for static collectors remain in the navigation tree regardless of whether events are present or not.

A component folder is a grouping of groups, services, or devices from several different event lists (collectors) that shows the relationship of groups, services, or devices through the hierarchy of the navigation tree. Administrators define component folders and associate them with one or more groups, services, or devices.
Each level of the component folder is shown as a node under the parent component folder. An event list is associated with the lowest level nodes of a component folder.
The parent level of a component folder represents all of the events associated with the groups, services, or devices.

Component folders are static or dynamic. You populate static component folders by selecting from a list of objects. You populate dynamic component folders by creating a query. Static folders always contain only the objects that you manually select. Dynamic folders contain the objects that match the query, so the contents of these folders can change without further editing.

The following table shows the different views that are available, depending on what object you select in the navigation tree. Each view is accessed by clicking the associated Console view icon. If a view is not available for the object that is selected in the navigation tree, the icon for that view is not displayed in the toolbar.

View

Description

Event

The Event view displays all events in an event list. This is the default view for all objects.
Use the Event view to check the details of events and to address events that highlight incorrect state. Probable Cause Analysis can help you to identify the cause of the event. An event could be assigned to other users, who can acknowledge and take ownership of the event, fix the problem, and close the event. You can also address the incorrect condition by invoking remote actions, detailed diagnostics, and local actions. The Graph view helps check the impacting service and you can cross-launch to Impact Model Designer, Service Level Manager and Product Catalog in BMC Remedy IT Service Management (BMC Remedy ITSM).
You can display an Event view for:

  • Event collectors
  • Abnormalities
  • Services
  • Groups
  • Devices
  • Monitors

Tile

The tile view displays an encapsulated view of event metrics for the components that are being monitored in your environment. Use the Tile view to obtain a dashboard summary of event activity.
You can display a Tile view for:

  • Event collectors
  • Services
  • Groups
  • Devices

Canvas

The Canvas view enables you to you create a graphical representation of the components that are being monitored in your environment.
The components are represented by objects that you can place on a background image. The objects can be graphics, such as images or connectors, or metrics information represented in a tile.
You can create and display a Canvas view for:

  • Event collectors
  • services
  • Groups
  • Devices

Tree/Graph

The Tree/Graph view displays information for a selected object as a tree that represents the hierarchy of the object. The Tree view is is available for groups and services.
You can use the Tree view to get a real-time, interactive visualization of the event status and other details of the selected group or service. In the Group hyperbolic tree, the entire group hierarchy and devices are visible on a hyperbolic pane that is mapped to a circular display region. Service tree is applicable only for the selected service.
If a service is selected in the navigation tree, this view displays a graphical representation of the configuration items in the service model and shows how those configuration items relate to each other. Use the Graph view to monitor events for published service models that represent your business services.
You can display a Tree/Graph view for:

  • Services
  • Groups

Grid

Grid view displays information for the selected object in a tabular format. you can view the event status and other details of the selected object through hyperlinks to graphs, views,etc. You can display a Grid view for:

  • Abnormalities
  • Groups
  • Devices

Chart

The Chart View in the Operations Console enables you to create graphs that show the performance metrics over a specified period of time. You can display the Chart View when you select an object in one of the following nodes in the navigation tree:

  • Pods
  • Compute Pools
  • Network Containers
  • Devices
  • Groups
  • Services

Configuring in Central Monitoring Administration

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