System requirements

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

Before installing PATROL for JBoss Application Server, verify that the target computer meets the following installation requirements:


Any information for UNIX, unless otherwise specified, applies to any supported versions of Linux.

Operating system and JBoss support


Minimum requirements


Operating system

  • IBM AIX 7.x 64-bit
  • Red Hat Enterprise Linux 6.x, 7.x, 8.x (x86-64)
  • SUSE Linux Enterprise Server 11.x, 12.x, 15.x (x86-64)
  • Oracle Enterprise Linux 6.x, 7.x, 8.x (x86-64)
  • Microsoft Windows Server 2012 (x86-64)
  • Microsoft Windows Server 2016 (x86-64)
  • Microsoft Windows Server 2019 (x86-64)


JBoss Application Server

  • JBoss Application Server 5.x
  • JBoss Application Server 6.0.x 
  • JBoss Application Server 7.1.x
  • JBoss Enterprise Application Platform 5.1
  • JBoss Enterprise Application Platform 6.x
  • JBoss Enterprise Application Platform 7.x
  • WildFly 8, 9, 10
  • WildFly 11 and later (refer to the comments)

To use the KM with WildFly from version 11 till 21, perform the following actions:

  1. In the \BMC Software\Patrol3\pjb\xml\Configuration.xml file, go to the domainConfiguration section and update your WildFly version in the following code:
                <jmxUrl supportedVersion = "<your WildFly version>" productName="wildfly">service:jmx:remote://host:port</jmxUrl>
  2. In the same file, go to the standAloneConfiguration section and update your WildFly version number in the following code:
                <jmxUrl supportedVersion = "<your WildFly version>" productName="wildfly">service:jmx:remote://host:port</jmxUrl>
                <jmxUrl supportedVersion = "your WildFly version" productName="wildfly" forEap =   
  3. In all the files (except configuration.xml) present in the \BMC Software\Patrol3\pjb\xml folder, add the WildFly version that you are using:
                  <version number="7,8,9,10,<your WildFly version>" domainName="" haveChilds="true">
  4. Restart PATROL Agent.

PATROL products

PATROL Agent 9.6 and later

TrueSight Operations Management
  • 10.x
  • 11.x


1 GB or more


Processor speed

1 GHz or faster


Java Runtime Environment (JRE)

Supports any of the following Java versions:

  • Oracle Java 8.x
  • OpenJDK 8.x

Note: For the latest announcement on BMC’s Java Support policies for TrueSight monitoring solutions, see Java support for TrueSight monitoring solutions


BMC PATROL products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC PATROL products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

Related topic

Virtual machine support limitation

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