9.0.30: Service Pack 3

This topic contains information about fixes and updates in Service Pack for BMC PATROL for Internet Servers (9.0.30). For information about issues corrected in this service pack, see Known and corrected issues.

What's new

Special characters supported with port monitoring

Underscore and space special characters are now supported in Web service name (used as instance label) while monitoring ports. 

Improved data security by using Advanced Encryption Standard (AES)

BMC PATROL for Internet Server supports AES encryption capability of the BMC PATROL Agent version 10.0.00. For information about Advanced Encryption Standard (AES) implementation in PATROL Agent, see PATROL Agent documentation.

What's changed

Deprecated feature

Root cause analysis for BMC PATROL for Internet Servers Knowledge Module is deprecated as of version 9.0.30 and is no longer supported.

Disabled JAVA home popup window

When JAVA Runtime Environment (JRE) is not installed with the KM, JAVA home popup window is displayed with every restart of the PATROL Agent. Because JRE is not required while monitoring the KM, the JAVA home popup window has been disabled.

Downloading the service pack

This section provides the information that you need to download and install the service pack from the BMC Electronic Product Distribution (EPD) website.

To download the installation utility and service pack from the EPD website

  1. Create a directory for the downloaded files.

    Note

    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose.
  7. You can download the installation utility and the product service pack using either of the following methods:
Using Component View
  1. In the Filter Products field, type BMC PATROL Installation Utility.
  2. Click Go.
  3. In the right pane, click BMC PATROL Installation Utility.
  4. In the Version list, select 10.5.00, and click Go.
  5. In the Products tab, based on the operating system, select the check box next to the files.

    Link titleActual file name

    BMC PATROL Installation Utility Version 10.5.00 - Windows Only

    ins_WINDOWS_10500.zip

    BMC PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXins_ALL_10500.tar
  6. To download the selected files, click Download (FTP) or Download Manager.
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click  to close the window.
  8. In the Filter Products: field, type BMC PATROL for Internet Servers.
  9. Click Go.
  10. In the right pane, click BMC PATROL for Internet Servers.
  11. In the Version list, select 9.0.30, and click Go.
  12. In the Patches tab, based on the operating system, select the check box next to the files.
     

    Link title

    Actual file name

    Platform
    BMC PATROL Knowledge Module for Internet Servers Version 9.0.30

    PKI_ALL_9030.tar

    All Platforms
    BBMC PATROL Knowledge Module for Internet Servers Version 9.0.30PKI_ALL_9030.zipMicrosoft Windows/NT
  13. To download the selected files, click Download (FTP) or Download Manager.
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  14. Complete the installation procedure described in the Installing the service pack section.
Using Licensed Products View
  1. Click Go To Licensed Products View.
  2. Locate BMC Performance Manager for Internet Servers and expand its entries to show the available version numbers.
  3. Expand BMC Performance Manager for Internet Servers 9.0.30 to show the available components.
  4. Expand BMC PATROL Installation Utility 10.5.00 to show the available files.
  5. Select the check box next to the files, based on the appropriate platforms.

    Link titleActual file name

    BMC PATROL Installation Utility Version 10.5.00 - Windows Only

    ins_WINDOWS_10500.zip

    BMC PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXins_ALL_10500.tar
  6. To download the selected files, click Download (FTP) or Download Manager.
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click Product Patches tab.
  8. In the Product Patches tab, expand BMC Performance Manager for Internet Servers and expand its entries to show the available version numbers.
  9. Expand BMC Performance Manager for Internet Servers 9.0.30 to show the available components.
  10. Expand the BMC PATROL for Internet Servers 9.0.30 component to show the available files.
  11. Select the check box next to the service packs, based on the appropriate platform.

    Link title

    Actual file name

    Platform
    BMC PATROL Knowledge Module for Internet Servers Version 9.0.30

    PKI_ALL_9030.tar

    All Platforms
    BMC PATROL Knowledge Module for Internet Servers Version 9.0.30PKI_ALL_9030.zipMicrosoft Windows/NT
  12. To download the selected files, click Download (FTP) or Download Manager.
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  13. Complete the installation procedure described in the Installing the service pack section.

Installing the service pack

Note

Before you begin

You must install the service pack on the following computers:

  • Hosts that are running the PATROL Agent
  • Hosts that are running the PATROL Console

You must stop the PATROL Agent before installing the service pack.

To install the BMC PATROL for Internet Servers 9.0.30 Service Pack

  1. Extract the installation utility for your operating system as appropriate:

    • For Windows, double-click ins_WINDOWS_10500.zip.
    • For UNIX, enter tar -xvf ins_ALL_10500.tar.

      The contents of the files are extracted into the bmc_products subdirectory.
  2. Extract the service pack files for your operating system as appropriate:
    • For Windows, double-click PKI_ALL_9030.zip.
    • For UNIX, enter PKI_ALL_9030.tar.

      The contents of the files are extracted into the bmc_products subdirectory. 
  3. From the bmc_products directory, run the installation utility as appropriate for your operating system:

    • For Windows, double-click setup.exe.

    • For UNIX, run setup.sh.

  4. Follow the on-screen instructions until the Select Products and Components to Install page is displayed. 

  5. On the Select Products and Components to Install page, select PATROL for Internet Servers v9.0.30.

  6. Follow the on-screen instructions to complete the installation.
     

    After you complete the installation steps, you can delete the temporary directory and its contents.

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