System requirements

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy. Open link

This section lists the requirements and supported resources for the PATROL for Amazon Web Services.




Operating systems

The KM supports the following operating systems:

  • Windows Server 2012 (64-bit)
  • Windows Server 2012 R2 (64-bit)
  • Windows Server 2016 (64-bit)

  • Windows Server 2019 (64-bit)

  • Red Hat Enterprise Linux 7.x (64-bit)
  • Red Hat Enterprise Linux 8.x (64-bit)

PATROL products

  • PATROL Agent 9.6 or later
  • PATROL Installation utility 10.7 or later

PATROL Agent is required to be installed on a host machine.

While you install the KM, you can see the version of the Installation utility.

BMC Helix Operations Management

The KM is supported in BMC Helix Operations Management.

TrueSight Operations Management
  • 11.x
  • 10.x
Java Runtime Environment

Supports any of the following Java versions:

  • Oracle Java 8.x
  • OpenJDK 8.x
  • OpenJDK 11.x
  • OpenJDK 16.x

Note: For the latest announcement on BMC’s Java Support policies for TrueSight monitoring solutions, see Java support for TrueSight monitoring solutions Open link

To update the Java path settings, see Configuring Amazon Web Services.

OpenJDK 11 support is available in PATROL for Amazon Web Services and later.

Disk space

The disk space needed to install the product on Microsoft Windows and Linux is 80 MB.

This is an approximate amount of space needed to install PATROL for AWS on the supported platforms.


  • BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
  • BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

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