Important

   

This documentation space contains information about PATROL Agents when deployed in a TrueSight Operations Management environment. If you are a BMC Helix Operations Management user, see PATROL Agent 22.4 for BMC Helix Operations Management. Open link

PATROL Agent is unable to update log details

PATROL Agent is unable to update the log details or unable to update the /temp directory.

Probable cause: This error occurs if the PATROL Agent account doesn't belong to the local Administrators group and doesn't have sufficient permissions to run.

Resolution: As a workaround, do the following: 

  1. Log in to the host computer on which the PATROL Agent is installed.

  2. Press Windows + R to open the Run command window.

    The Run command window is displayed.

  3. Type lusrmgr.msc, and press Enter.

    The Local Users and Groups dialog box is displayed.

  4. Double-click Users, and verify if the PATROL user belongs to local administrator’s group.

  5. Press Windows + R to open the Run command window.

    The Run command window is displayed.

  6. Type secpol.msc, and press Enter.

  7. The Local Security Policy dialog box is displayed. 

  8. Go to Local Policies -> User Rights Assignment, and ensure that the PATROL user has all the following permissions:

    • Debug programs

    • Adjust memory quotas for a process

    • Log on as a service
    • Allow log on locally
    • Profile system performance
    • Replace a process level token
    • Act as part of operating system


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