Important

   

This documentation space contains information about PATROL Agents when deployed in a TrueSight Operations Management environment. If you are a BMC Helix Operations Management user, see PATROL Agent 22.4 for BMC Helix Operations Management. Open link

Event tracing

For any issues related to the integration of the PATROL Agent and TrueSight Infrastructure Management Event Manager, you can enable cell client trace on the PATROL Agent.

Procedure to enable event tracing:

  1. Set the following pconfig variable to 1
    /AgentSetup/bemTraceEnable = {REPLACE = "1"}
  2. Create the bemclient-portnumber.trace file in the following folder:
    • For Windows — PATROL_HOME\log\bemclient\etc\bemclient-<portnumber>
    • For UNIX — PATROL_HOME/log/bemclient/etc/bemclient-<portnumber>

      For example,
      D:\PROGRA~1\BMCSOF~1\Patrol3\log\bemclient\etc\bemclient-3181.trace
  3. Add the following line to the file:
    ALL ALL%L/Agent-log
  4. The trace will be created at the following path:
    • For Windows — PATROL_HOME/log\bemclient\log\bemclient-<portnumber>\Agent-log
    • For UNIX — PATROL_HOME/log/bemclient/log/bemclient-<portnumber>/Agent-log

      For example,
      D:\PROGRA~1\BMCSOF~1\Patrol3\log\bemclient\log\bemclient-3181\Agent.log

Note

Restart PATROL Agent to enable the event trace.

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