Troubleshooting the IT Data Analytics dashlet

This topic was edited by a BMC Contributor and has not been approved.  More information.

The following issue might occur for the TrueSight IT Data Analytics dashlet on the TrueSight console.

Issue: TrueSight Server times out while obtaining TrueSight IT Data Analytics Saved Search data.

Cause: A high-volume of saved search data from TrueSight IT Data Analytics Server needs more time than the default 60 seconds timeout period.


  1. Set the refresh factor value to greater than 1 minute for the affected dashlet.

  2. From the command-line interface, execute the following command to increase the search timeout limit

    tssh properties set <value in seconds>
    For example, tssh properties set 120


    The default search timeout value is 60 seconds.

Was this page helpful? Yes No Submitting... Thank you