Managing users and access control

TrueSight IT Data Analytics uses role-based access control (RBAC) to restrict access to objects–data collectors, data patterns, external configurations, notifications, and so on.

This mechanism provides the following benefits:

  • Ensures that only authorized users are able to access the TrueSight IT Data Analytics server.
  • Provides you the capability of controlling the level of access allowed to each user based on their roles.

You can also restrict access to the data collected by TrueSight IT Data Analytics. This can be done by assigning user groups while creating data collectors.

User groups form the basis of enabling both role-based (or feature-level access) as well as data-level access. Therefore, to enable any kind of access to users, they must form a part of the correct user group.

You can either use TrueSight IT Data Analytics or Remedy Single-Sign On to manage user authorization. For more information, see Authenticating users with Remedy Single Sign-On or IT Data Analytics.

To understand use cases for using Remedy Single-Sign On, see  User authentication options Open link

To configure access control, you must complete the following steps:


By using TrueSight IT Data Analytics

1Create users.Managing users in IT Data Analytics
2Create user groups and assign users to the user groups.Managing user groups in IT Data Analytics
3Assign user groups to roles.Managing roles
By using Remedy Single Sign-On
1Create users and user groups in Remedy Single-Sign On.

Remedy SSO 19.02 online documentation Open link

2Assign user groups to roles.Managing roles

Note: Default users and user groups are automatically created in both TrueSight IT Data Analytics and Remedy Single Sign-On after the product installation.

For more information, see Authenticating users with Remedy Single Sign-On or IT Data Analytics.

Related topics

Setting user preferences


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