Accessing the console

This topic explains how to access the TrueSight IT Data Analytics (IT Data Analytics) console.

Note

If you face problems regarding accessing the product, see Troubleshooting common issues.

Depending on your platform, start the product in a supported browser , as described in the following table:

WindowsLinux

Use one of the following options:

  • Navigate to Start > All Programs > BMC Software > TrueSight > IT Data Analytics > Launch ITDA Console.
    Note: The Launch ITDA Console option opens the product in your default browser.
  • Go to http://hostName:port/console/
Go to http://hostName:port/console/.

The hostName:port variable refers to the host name and corresponding port number of the Console Server. The default port numbers are: (http9797 and (https) 9443. For information about supported ports, see Communication ports and protocols .

Recommendation

BMC recommends that you use an HTTPS connection to access the IT Data Analytics console.

After starting the product, access the product console, by using one of the following default credentials (based on your role) or by using the credentials provided by the Super Admin.

RoleDefault user nameDefault password
Super Adminadmin admin12345
App Adminappadmin
appadmin
Troubleshootertroubleshooter
troubleshooter

The capability of accessing the product console depends on the mechanism that you are using for managing users and user groups. For more information, see Authenticating users with Remedy Single Sign-On or IT Data Analytics.

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