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Release notes and notices


Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see Release schedules. 

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Known-and-corrected-issues

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Support-information

Date

Title

Summary

July, 2022

The following features are available in this initial release of BMC Helix Remedyforce 20.22.02:

  • Remedyforce Administration
    • Use complex logic to configure suggested owners and queue auto assignment
  • Remedyforce Console
    • Skip out-of-office staff from the automated assignment of records
    • Visual indicator for out-of-office staff in typeahead
    • Use the Assign to me option to assign any record type to yourself
  • Remedyforce CMDB
    • Import valid LAN Endpoint records from BMC Client Management
  • Remedyforce Chat
    • Chat with multiple clients concurrently
    • Chat with staff users via digital experience sites

Note:

Testing guidelines: For information about the testing guidelines, see BMC-Helix-Remedyforce-20-22-02-sandbox-testing-guidelines.


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