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This documentation supports the 20.22.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.22.02

Release notes and notices

This topic was edited by a BMC Contributor and has not been approved.  More information.


Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce . 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules . 

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

Date

Title

Summary

November, 2022

20.22.02.47.19: Patch 1 for version 20.22.02

Patch 1 of BMC Helix Remedyforce 20.22.02 has the following updates:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.22.02 Patch 1 sandbox testing guidelines.

July, 2022

20.22.02 enhancements and patches

The following features are available in this initial release of BMC Helix Remedyforce 20.22.02:

  • Remedyforce Administration
    • Use complex logic to configure suggested owners and queue auto assignment
  • Remedyforce Console
    • Skip out-of-office staff from the automated assignment of records

    • Visual indicator for out-of-office staff in typeahead

    • Use the Assign to me option to assign any record type to yourself
  • Remedyforce CMDB
    • Import valid LAN Endpoint records from BMC Client Management
  • Remedyforce Chat
    • Chat with multiple clients concurrently
    • Chat with staff users via digital experience sites

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.22.02 sandbox testing guidelines.


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Last modified by Sirisha Dabiru on Feb 27, 2023
release_notes_and_notices new fixes release_notes enhancements contributor_unapproved

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