Supported browsers, mobile devices, and integrations
This section provides information about the browsers, mobile devices, and integrations that BMC Helix Remedyforce supports:
Salesforce platform
BMC Helix Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.
Supported browsers
| Browser | Supported versions |
|---|---|
| Apple Safari on Macintosh OS | 14.1.2(15611.3.10.1.5, 15611) |
Macintosh OS - macOS Catalina | 10.15.7 |
| Google Chrome | Latest stable browser version of Google Chrome Note: Post upgrading to Chrome version 80, enabling the SameSite settings and upgrading to Remedyforce Winter 20 there will be a one-time loss of all the user preferences settings stored in cookies. Post upgrading to Chrome version 88, you cannot save or download images and videos that are hosted on HTTP server or URLs. Chrome blocks this as mixed content. For more information, see
Salesforce help
|
| Mozilla Firefox | 79.0 |
| Microsoft Edge Chromium | 84.0.522.52 |
Note
BMC Helix Remedyforce is not supported on mobile browsers. If you want to use Remedyforce on mobile, BMC recommends that you use Salesforce mobile app.
Supported mobile devices and operating systems
| Mobile applications | Supported devices | Supported mobile operating systems |
|---|---|---|
| Apple mobile phones (iPhone 6 and later models) | iOS 12.0 or later |
| Android phones | Android 7.0 or later |
Best practice
To use the Self Service mobile app or Service Desk mobile app, BMC recommends that you install the latest versions of your mobile operating system and the Salesforce mobile app.
Supported integrations with other products
| Area of integration | Supported Product | Supported versions |
|---|---|---|
| Asset management | Microsoft System Center Configuration Manager | 2012 R2 SP1, 2012, 2007 |
BMC FootPrints Asset Core | 11.7, 11.6 | |
BMC Client Management Notes:
|
| |
| BMC Client Management OnDemand | 12.9 Patch 3, 12.9 Patch 2, 12.8 Patch 2, 12.7, 12.5, 12.0, 12.9 | |
| BMC Helix Discovery | 21.05.1, 12.0.0.2, 11.3.0.6, 11.3.05 | |
| Dell KACE K1000 Systems Management Appliance | 5.3.53053 | |
| Communication protocol | LDAP 3, 2 | 3, 2 |
| Data integration | Pentaho | Click here to view the supported packages and their versions |
| Oracle Java Development Kit (JDK) | 8 | |
| Oracle Open Java Development Kit (AdoptOpenJDK) | 8 | |
| Knowledge management | Salesforce.com Article Management | Not applicable |
| RightAnswers Knowledge Management | 1.3 | |
| Network monitoring and event notification | BMC ProactiveNet Performance Management (TrueSight Operations Management) | 11.3.03, 11.3.02, 11.3.01, 11.3, 10.5TSOM, 9.6FP2, 10.1, 10, 9.6, 9.5, 9.0.20, 9.0, 8.6 |
| BMC Server Automation | 21.02.01, 20.02.00.31, 20.02, 8.9 SP4 Patch 1, 8.9 SP4, 8.9 SP3 Patch 1, 8.9 SP3, 8.9 SP2, 8.9. SP1, 8.9, 8.7P2, 8.7, 8.6 SP1, 8.6, 8.5.01.234 | |
| BMC Real End User Experience Monitoring | 11.0.00.002, 11, 10.5, 2.7.01, 2.7, 6.6.68.313, 6.6, 6.5.64.306, 6.0, 1.3 | |
| Self Service | BMC MyIT OnDemand Note: BMC Helix Remedyforce no longer supports integration with BMC MyIT. | 3.2, 3.1, 2.6, 2.5, 2.2, 2.1.00 |
| Social media | Salesforce.com Chatter | 3.2.3, 3.2.2, 3.2.1, 3.0 |
| Telephony Application Programming Interface | Salesforce.com computer-telephony integration (CTI) | Open CTI Demo Adapter Spring 15 - 1.5, Demo CTI Adapter 4.03, 4.02 Lightning CTI Demo Adapter: Winter 17 |
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