This documentation supports the 20.21.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Before using Service Level Management

Perform the tasks in this section before you start using Service Level Management.



Create the service that is delivered to the customer in the agreement.

Creating services

Create the account that is the customer of the agreement.

Creating accounts

Configure the business hours for your organization.

Configuring the default business hours and holidays of your organization

Create the required agreements and their service targets.

Creating service or operational level agreements and Creating service or operational level targets

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