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This documentation supports the 20.21.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.21.01

Release notes and notices


Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules Open link . 

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

Date

Title

Summary
July, 202120.21.01.82.73: Patch 2 for version 20.21.01

Patch 2 of BMC Helix Remedyforce 20.21.01 has the following updates:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.21.01 Patch 2 sandbox testing guidelines

May, 202120.21.01.82.35: Patch 1 for version 20.21.01

Patch 1 of BMC Helix Remedyforce 20.21.01 has the following updates:

Improvements: Improved the performance of Experience Cloud Sites Home Page where Remedyforce Lightning Web Components are added.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.21.01 Patch 1 sandbox testing guidelines

February, 2021

20.21.01 enhancements

The following features are available in this initial release of BMC Helix Remedyforce 20.21.01:

  • Remedyforce Administration

    • View insights into the information searched by clients in Self Service

    • Configure a lightning web component to submit a request from Salesforce Experience Cloud

    • Configure a lightning web component to view tickets and service requests from Salesforce Experience Cloud

  • Service Request Definition

    • Control the display of request definition fields in Remedyforce Console

  • Self Service

    • Enhanced user interface for Self Service 3.0

    • Optimize Superbox search results and smart suggestions for service requests

  • Remedyforce Console

    • Enable dynamic field rendering for Service Request and Incident forms in Remedyforce Console

  • Others
    • View Whatfix flows in Lightning experience

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.21.01 sandbox testing guidelines


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Last modified by Sirisha Dabiru on Aug 30, 2022
release_notes_and_notices new fixes release_notes enhancements

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