Release notes and notices

July, 2021

20-21-01-82-73-Patch-2-for-version-20-21-01

Patch 2 of BMC Helix Remedyforce 20.21.01 has the following updates:

Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues.

Testing guidelines: For information about the testing guidelines, see BMC-Helix-Remedyforce-20-21-01-Patch-2-sandbox-testing-guidelines

May, 2021

20-21-01-82-35-Patch-1-for-version-20-21-01

Patch 1 of BMC Helix Remedyforce 20.21.01 has the following updates:

Improvements: Improved the performance of Experience Cloud Sites Home Page where Remedyforce Lightning Web Components are added.

Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.21.01 Patch 1 sandbox testing guidelines

February, 2021

20.21.01 enhancements

The following features are available in this initial release of BMC Helix Remedyforce 20.21.01:

• Remedyforce Administration
  • View insights into the information searched by clients in Self Service
  • Configure a lightning web component to submit a request from Salesforce Experience Cloud
  • Configure a lightning web component to view tickets and service requests from Salesforce Experience Cloud
• Service Request Definition
  • Control the display of request definition fields in Remedyforce Console
• Self Service
  • Enhanced user interface for Self Service 3.0
  • Optimize Superbox search results and smart suggestions for service requests
• Remedyforce Console
  • Enable dynamic field rendering for Service Request and Incident forms in Remedyforce Console
• Others
  • View Whatfix flows in Lightning experience

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.21.01 sandbox testing guidelines