This documentation supports the 20.21.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules


To stay informed of changes to this list, click the  icon on the top of this page.




February, 2021

20.21.01 enhancements

The following features are available in this initial release of BMC Helix Remedyforce:

  • Remedyforce Administration

    • View insights into the information searched by clients in Self Service

    • Configure a lightning web component to submit a request from Salesforce Experience Cloud

    • Configure a lightning web component to view tickets and service requests from Salesforce Experience Cloud

  • Service Request Definition

    • Control the display of request definition fields in Remedyforce Console

  • Self Service

    • Enhanced user interface for Self Service 3.0

    • Optimize Superbox search results and smart suggestions for service requests

  • Remedyforce Console

    • Enable dynamic field rendering for Service Request and Incident forms in Remedyforce Console

  • Others
    • View Whatfix flows in Lightning experience


Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.21.01 sandbox testing guidelines


Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Was this page helpful? Yes No Submitting... Thank you