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This documentation supports the 20.20.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.20.02

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules . 

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

Date

Title

Summary
November 09, 202020.20.02.79.81: Patch 3 for version 20.20.02

The following update has been made in Patch 3 of BMC Helix Remedyforce 20.20.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.02 Patch 3 sandbox testing guidelines

August, 2020

20.20.02 enhancements

The following features are available in this initial release of BMC Helix Remedyforce:

  • Remedyforce Administration

    • Grant record access to an approver

    • Track the total time spent by each queue

    • Configure a lightning web component to submit tickets from Salesforce Communities

    • Configure a lightning web component to view tickets from Salesforce Communities

  • Remedyforce CMDB

    • Clone CIs and assets

    • Enhanced user interface for the CMDB Explorer

    • Link CIs and assets with change requests from the CMDB Explorer

    • Link CIs and assets with change requests from the CMDB Explorer

  • Service Request Definition
    • Enhanced user interface for configuring service request definition
  • Self Service

    • Browse through categories with a new navigation experience for requesting a service

    • Increased window size for self help articles and submit ticket form

  • Remedyforce Console

    • Sort multiple columns and save the sorting settings in Remedyforce Console list view

    • Save the applied filters in Remedyforce Console list view

    • Configure service outages in Remedyforce Console

    • View actionable items list and plan your work

  • Others

    • Adding images to records from clipboard or through drag and drop

    • Attach and view files through the Salesforce Mobile App

    • Enhanced user interface for the Discovery Setup & Configuration tab

    • Enhanced security

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.02 sandbox testing guidelines


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Last modified by Sirisha Dabiru on Aug 30, 2022
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