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Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see Release schedules. 

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Known-and-corrected-issues

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Supported-languages-and-locales

Support-information

Date

Title

Summary

November 09, 2020

The following update has been made in Patch 3 of BMC Helix Remedyforce 20.20.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.02 Patch 3 sandbox testing guidelines

August, 2020

The following features are available in this initial release of BMC Helix Remedyforce:

  • Remedyforce Administration
    • Grant record access to an approver
    • Track the total time spent by each queue
    • Configure a lightning web component to submit tickets from Salesforce Communities
    • Configure a lightning web component to view tickets from Salesforce Communities
  • Remedyforce CMDB
    • Clone CIs and assets
    • Enhanced user interface for the CMDB Explorer
    • Link CIs and assets with change requests from the CMDB Explorer
    • Link CIs and assets with change requests from the CMDB Explorer
  • Service Request Definition
    • Enhanced user interface for configuring service request definition
  • Self Service
    • Browse through categories with a new navigation experience for requesting a service
    • Increased window size for self help articles and submit ticket form
  • Remedyforce Console
    • Sort multiple columns and save the sorting settings in Remedyforce Console list view
    • Save the applied filters in Remedyforce Console list view
    • Configure service outages in Remedyforce Console
    • View actionable items list and plan your work
  • Others
    • Adding images to records from clipboard or through drag and drop
    • Attach and view files through the Salesforce Mobile App
    • Enhanced user interface for the Discovery Setup & Configuration tab
    • Enhanced security

Note:

Testing guidelines: For information about the testing guidelines, see BMC-Helix-Remedyforce-20-20-02-sandbox-testing-guidelines


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Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

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