×
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')
 
 

Note

 

This documentation supports the 20.20.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.


BMC

BMC Helix Remedyforce 20.20.02

All versions
 
Release notes and notices
updated 30 Aug

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules . 

Tip

To stay informed of changes to this list, click the  icon on the top of this page.

Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

Date

Title

Summary
November 09, 202020.20.02.79.81: Patch 3 for version 20.20.02

The following update has been made in Patch 3 of BMC Helix Remedyforce 20.20.02.

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.02 Patch 3 sandbox testing guidelines

August, 2020

20.20.02 enhancements

The following features are available in this initial release of BMC Helix Remedyforce:

  • Remedyforce Administration

    • Grant record access to an approver

    • Track the total time spent by each queue

    • Configure a lightning web component to submit tickets from Salesforce Communities

    • Configure a lightning web component to view tickets from Salesforce Communities

  • Remedyforce CMDB

    • Clone CIs and assets

    • Enhanced user interface for the CMDB Explorer

    • Link CIs and assets with change requests from the CMDB Explorer

    • Link CIs and assets with change requests from the CMDB Explorer

  • Service Request Definition
    • Enhanced user interface for configuring service request definition
  • Self Service

    • Browse through categories with a new navigation experience for requesting a service

    • Increased window size for self help articles and submit ticket form

  • Remedyforce Console

    • Sort multiple columns and save the sorting settings in Remedyforce Console list view

    • Save the applied filters in Remedyforce Console list view

    • Configure service outages in Remedyforce Console

    • View actionable items list and plan your work

  • Others

    • Adding images to records from clipboard or through drag and drop

    • Attach and view files through the Salesforce Mobile App

    • Enhanced user interface for the Discovery Setup & Configuration tab

    • Enhanced security

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.02 sandbox testing guidelines


Tip

Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


 

or register to view this page.




Getting started

 

Key concepts >

Planning

 

User permissions, supported browsers, mobile devices, integrations, and localized versions.

Installing

 

Information about installing the product.

Upgrading

 

Self-upgrade and automatic upgrade, post-upgrade procedures, and enabling new features.

Troubleshooting

 

Issues resolution, error messages, and contacting support.

Using

 

Interface descriptions, using the product.

Administering

 

Interface descriptions, using the product.

Integrating

 

Integrations with other products.

Post-upgrade procedures repository

This section is a repository of the post-upgrade procedures that you must perform after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures after each upgrade and for both self-upgrade and automatic upgrade.

If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.

To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.

ReleaseEnabling new featuresUpdated profile-level permissions
20.22.02 (Summer 22)

Enabling new features in 20.22.02

20.22.02 profile-level permissions

20.22.01 (Winter 22)

Enabling new features in 20.22.01

20.22.01 profile-level permissions

20.21.02 (Summer 21)

Enabling new features in 20.21.02

20.21.02 profile-level permissions

20.21.01 (Winter 21)Enabling new features in 20.21.0120.21.01 profile-level permissions
20.20.02 (Summer 20)Enabling new features in 20.20.0220.20.02 profile-level permissions
20.20.01 (Winter 20)Enabling new features in 20.20.0120.20.01 profile-level permissions
20.19.02 (Summer 19)Enabling new features in 20.19.0220.19.02 profile-level permissions
20.19.01 (Winter 19)Enabling new features in 20.19.0120.19.01 profile-level permissions
20.18.02 (Summer 18)Enabling new features in 20.18.0220.18.02 profile-level permissions
20.18.01 (Winter 18)Enabling new features in 20.18.0120.18.01 profile-level permissions
20.17.02 (Summer 17)Enabling new features in 20.17.0220.17.02 profile-level permissions
20.17.01 (Winter 17)Enabling new features in 20.17.0120.17.01 profile-level permissions
20.16.01 (Summer 16)Enabling new features in 20.16.0120.16.01 profile-level permissions
20.15.03 (Summer 15)Enabling new features in 20.15.0320.15.03 profile-level permissions
20.15.02 (Spring 15)Enabling new features in 20.15.0220.15.02 profile-level permissions
20.15.01 (Winter 15)Enabling new features in 20.15.0120.15.01 profile-level permissions
20.14.02Enabling new features in 20.14.0220.14.02 profile-level permissions
20.14.01Enabling new features in 20.14.0120.14.01 profile-level permissions
20.13.02Enabling new features in 20.13.0220.13.02 profile-level permissions
20.13.01Enabling new features in 20.13.0120.13.01 profile-level permissions

Note

After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.
Release schedules

This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.

Last updated: January 24, 2023

Update summary: 

Following the upgrade of the Salesforce platform in February 2023, we anticipated that certain features of BMC Helix Remedyforce may not operate as intended. To guarantee optimal operation of the product, we suggested you to install Summer 22 patch 2. However, please note that we removed the information about Summer 22 Patch 2 as it is no longer necessary. Salesforce has acknowledged these issues and is working to resolve them, with many already being addressed. To check the status, click  here

Product documentation

To access documentation for the Summer 22 release of BMC Helix Remedyforce, click the following links:

Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs

BMC Helix Remedyforce Hybrid Upgrade/Patch Schedule


  • Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
  • Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
  • Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.

BMC Helix Remedyforce Summer 22 Patch 1 Sandbox and Production Self and Automatic Upgrade

Nov 11 - 17Nov 18Nov 19 - 24Nov 25
BMC Helix Remedyforce Summer 22 Patch 1 Sandbox Self Upgrade Window BMC Helix Remedyforce Summer 22 Patch 1 Sandbox Automatic Upgrade



BMC Helix Remedyforce Summer 22 Patch 1 Production Self Upgrade Window BMC Helix Remedyforce Summer 22 Patch 1 Production Automatic Upgrade

Note:

  • Patch 1 (202202.47.19) can be applied to both the original (202202.46) and revised (202202.47) versions of Summer 22.
  • All dates and times listed are Eastern time (New York, USA).
  • We recommend that you do not refresh your sandbox organization during the upgrade window as it excludes your organization from the future upgrades.

BMC Helix Remedyforce Discovery (21.02.03) Pre-Production and Production Automatic Upgrade

Mar 07Mar 08 - Mar 13Mar 14
BMC Helix Remedyforce Discovery (21.02.03) Pre-Production Automatic Upgrade


BMC Helix Remedyforce Discovery (21.02.03) Production Automatic Upgrade

**All dates and times listed are Eastern time (New York, USA)


 
BMC Remedyforce videos
To view the BMC Remedyforce videos playlist, click here .
Was this page helpful? Yes No Submitting... Thank you
Last modified by Sirisha Dabiru on Aug 30, 2022
bmc_remedyforce what_new home enhancements version_20_18_02 enhancements_20_18_02

Comments

Log in or register to comment.

© Copyright 2010 - 2020 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.