Supported browsers, mobile devices, and integrations
This section provides information about the browsers, mobile devices, and integrations that BMC Helix Remedyforce supports:
Salesforce platform
BMC Helix Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.
Supported browsers
| Browser | Supported versions |
|---|---|
| Apple Safari on Macintosh OS | 12.0.2 |
| Google Chrome | 71.0.3578.98 |
| Mozilla Firefox | 64.0.2 |
| Microsoft Edge | 44.17763.1.0 |
| Microsoft Internet Explorer | Remedyforce will be supported on Microsoft Internet Explorer 11 for Salesforce Classic. However, Remedyforce is not supported on Microsoft Internet Explorer 8, 9, and 10 versions. Please be aware that, if any browser specific issues are found with regards to Microsoft Internet Explorer 11, we will attempt to fix, however, it is becoming more and more challenging to resolve IE 11 browser specific issues as technology continues to advance and some features may not work as expected due to these reasons. In case you have opted for Extended use of Microsoft Internet Explorer 11 with Lightning Experience under Setup > Security > Session Settings, it is still not recommended to run on Explorer 11 because of security compromises and performance issues. It is recommended to switch to other fully supported browsers listed above. |
Note
BMC Helix Remedyforce is not supported on mobile browsers. If you want to use Remedyforce on mobile, BMC recommends that you use Salesforce1 Mobile App.
Supported mobile devices and operating systems
| Mobile application | Supported devices | Supported mobile operating systems |
|---|---|---|
BMC Helix Remedyforce mobile application on the Salesforce1 platform (for staff members) | Apple mobile devices (iPhone 4 and later models) | iOS 7 or later |
| Android phones | Android 4.2 or later | |
BMC Helix Remedyforce Self Service mobile application on the Salesforce1 platform | Apple mobile devices (iPhone 5 and later models) | iOS 8.4 or later |
| Android phones | Android 5.0 or later |
Best practice
To use the Self Service mobile app or Service Desk mobile app, BMC recommends that you install the latest versions of your mobile operating system and the Salesforce1 Mobile App.
Supported integrations with other products
| Area of integration | Supported Product | Supported versions |
|---|---|---|
| Asset management | Microsoft System Center Configuration Manager | 2012 R2 SP1, 2012, 2007 |
BMC FootPrints Asset Core | 11.7, 11.6 | |
BMC Client Management Notes:
| 12.8 Patch 2, 12.7 Patch 1, 12.6, 12.5, 12.0 | |
| BMC Client Management OnDemand | 12.8 Patch 2, 12.7, 12.5, 12.0, 12.9 | |
| BMC BladeLogic Client Automation | 9.0.04, 9.0.03, 9.0.02, 9.0.00, 8502, 8501, 8.5, 8.3, 8.2.02, 8.2.01, 8.2.00 | |
BMC Discovery (Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping.) Note: BMC Discovery 11.0 works with the existing Pentaho packages that are available on BMC Communities. However, there is a known issue with the Edit Mapping feature. For more information about the issue and the workaround, see issue 79517 in the Known and corrected issues topic. | 11.3.05, 11.3.04, 11.3.03, 11.3.02, 11.3.01, 11.2.01, 11.1, 11, 10.2, 10.1, 10.0, 9.0.2, 9.0, 8.3.2.2, 8.2.1 | |
| BMC Helix Discovery | 11.3.05 | |
| Dell KACE K1000 Systems Management Appliance | 5.3.53053 | |
| Communication protocol | LDAP 3, 2 | 3, 2 |
| BMC Atrium Configuration Management Database | BMC Atrium CMDB | 18.08, 9.1 SP5, 9.1 SP4,12.6, 11.1, 9.1 SP2, 9.1, 9.0 SP1, 9.0, 8.1 |
| Data integration | Pentaho | 7.1, 6.0.1, 5.0.4, 5.0.3, 5.0.2, 5.0.1, 4.4, 4.3, 4.2, 4.1 |
| ||
| Java Runtime Environment (JRE) | 8 | |
| Knowledge management | Salesforce.com Article Management | Not applicable |
| RightAnswers Knowledge Management | 1.3 | |
| Network monitoring and event notification | BMC ProactiveNet Performance Management (TrueSight Operations Management) | 11.3.02, 11.3.01, 11.3, 10.5TSOM, 9.6FP2, 10.1, 10, 9.6, 9.5, 9.0.20, 9.0, 8.6 |
| BMC Server Automation | 8.9 SP4 Patch 1, 8.9 SP4, 8.9 SP3 Patch 1, 8.9 SP3, 8.9 SP2, 8.9. SP1, 8.9, 8.7P2, 8.7, 8.6 SP1, 8.6, 8.5.01.234 | |
| BMC Real End User Experience Monitoring | 11.0.00.002, 11, 10.5, 2.7.01, 2.7, 6.6.68.313, 6.6, 6.5.64.306, 6.0, 1.3 | |
| Self Service | BMC MyIT OnDemand Note: BMC Helix Remedyforce no longer supports integration with BMC MyIT. | 3.2, 3.1, 2.6, 2.5, 2.2, 2.1.00 |
| Social media | Salesforce.com Chatter | 3.2.3, 3.2.2, 3.2.1, 3.0 |
| Telephony Application Programming Interface | Salesforce.com computer-telephony integration (CTI) | Open CTI Demo Adapter Spring 15 - 1.5, Demo CTI Adapter 4.03, 4.02 Lightning CTI Demo Adapter: Winter 17 |
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