This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

FAQs and additional resources

This topic provides information that supplements the BMC Helix Remedyforce documentation. It contains the following sections: 

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Helix Remedyforce

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information

20.19.01 enhancements 

  • Issues corrected by the base release and its patches
  • Issues that are currently open

Known and corrected issues

Languages that BMC Helix Remedyforce supports

Supported languages and locales

Browsers, mobile devices, and integrations that BMC Helix Remedyforce supports

Supported browsers, mobile devices, and integrations

Recommendations for using BMC Helix Remedyforce

General recommendations

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Helix Remedyforce documentation, that you might find helpful: 

Was this page helpful? Yes No Submitting... Thank you


  1. Punam Saxena

    Here is the response for the following comment:

    I need to know what to do if my ticket is rejected. No reason was given for the rejection. This is not a productive way to conduct business.Can you please elaborate on the issue. Contact Customer Support for more information.
    Nov 04, 2019 03:01