This documentation supports the 20.19.02 version of BMC Helix Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Configuring Self Service on Salesforce1 Mobile App

Salesforce1 is a platform for hosting mobile applications and enables you to access data in real time on hand-held devices. You can configure Self Service on Salesforce1 Mobile App (Self Service mobile app), which is for clients. The Self Service mobile app makes it easy for users to navigate and read through the data on the mobile device so that they can review and update the information more quickly.


The following video (2:48) provides an overview of BMC Remedyforce Self Service Mobile.

The following topics provide information about enabling and configuring the Self Service mobile app:


You can download the Salesforce1 Mobile App from the Apple App Store and the Google Play Store. For information about supported operating systems and devices, see Supported browsers, mobile devices, and integrations.

Related topics

Settings for configuring Self Service

Configuring Service Desk on Salesforce1 Mobile App

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