2021 enhancements

Review the BMC Helix Portal 2021 enhancements for features that will benefit your organization and to understand changes that might impact your users.


March 20, 2021

Sync BMC Helix ITSM users into BMC Helix Portal

You can request the BMC SaaS Operations team to sync BMC Helix ITSM users into BMC Helix Portal. This capability enables cross-product access and allows BMC Helix ITSM users to authenticate into BMC Helix Portal with their existing credentials. For more information, see User identities.

Cross-launch products

You can request the BMC SaaS Operations team to enable cross-launch for the following products from BMC Helix Portal:

  • Remedy with Smart IT (available with BMC Helix ITSM) 
  • BMC Helix Digital Workplace 
  • BMC Digital Workplace Catalog
  • BMC Helix Innovation Suite

For more information, see Product overview.

Access integrated products

BMC Helix Portal supports the following products:

  • BMC Helix Capacity Optimization
  • BMC Helix AIOps
  • BMC Helix Intelligent Integrations

For more information, see Product overview.



February 19, 2021

Search users by additional fields 

You can search users by additional fields such as the user type, login ID, email ID, and so on.

For more information, see User endpoints in the REST API.

Add subgroup to a group

You can directly add subgroups without manually editing an existing group.

For more information, see Setting up groups



February 05, 2021

View permissions assigned to a user

You can view permissions assigned to a user. For more information, see Setting up users for console access.

Edit the user profile information

In addition to your first name and last name, you can edit your email address in the User Profile page.

For more information, see Viewing user profile information.



January 15, 2021

Search groups and tenant-level access keys via APIs

You can search for groups and tenant-level access keys by running the API endpoints.

For more information, see the following links:



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