2021 enhancements


Review the BMC Helix Portal 2021 enhancements for features that will benefit your organization and to understand changes that might impact your users.

July 27, 2021

Flat user group hierarchy

User groups are now displayed as a flat list without the parent and child mapping. Similarly, you cannot run API endpoints to create parent groups and assign child groups.

Erstwhile child groups do not inherit parent group permissions, however their user mapping remains intact.

For more information, see User groups and User group endpoints in the REST API.


Sort search results

You can sort results of API endpoints that are used for searching and getting details of all the objects. Sorting can be applied on multiple fields and the results can be sorted in an ascending or descending way. 

For more information, see the endpoints for users, user groups, roles, and access keys.


Edit user groups and roles assigned to a user

Edit user groups and roles assigned to API users with programmatic access and users with console access.

While editing the group and role assignments of an API user, you can also edit other details. 

For more information, see Setting up API users for programmatic access and Setting up users for console access.


Edit user assignments for groups and roles via APIs

Add, remove, and replace user assignments for groups and roles by running the user_mappings API endpoints.

For more information, see User group endpoints in the REST API and Role endpoints in the REST API.


Dynamic user sync from BMC Helix ITSM

If cross-product access is already configured, read-only users from BMC Helix ITSM are automatically synced at log on time. Also, the user groups and permissions associated with such users are imported and displayed on BMC Helix Portal. For more information, see User identities



June 18, 2021

Access BMC Helix Intelligent Automation

You can now access BMC Helix Intelligent Automation from the BMC Helix Portal console.

For more information, see Product overview.



May 27, 2021

The following video (3:23) provides a high-level summary of the enhancements in the May release.

https://youtu.be/8i-F5CPJqvo


Sync LDAP groups and users

Download and configure the LDAP sync agent to sync LDAP groups and users into BMC Helix Portal.

For more information, see Syncing LDAP groups and users


View groups and roles assigned to a user

View groups and roles assigned to API users and users who require console access.

For more information, see Setting up API users for programmatic access and Setting up users for console access.


View changes to the user interface

This release introduces the following changes in the BMC Helix Portal console:

  • The Common Services menu is renamed to User access.
  • The Group Management page is renamed to User groups.
  • The Role & Permission page is renamed to Roles and permissions.

For more information, see the instructions for creating usersAPI usersgroups, and roles.


Access BMC Helix Discovery

You can now access BMC Helix Discovery from the BMC Helix Portal  console.

For more information, see Product overview.



April 22, 2021

View permissions assigned to an API user

You can view permissions assigned to an API user. To learn more, see Setting up API users for programmatic access.

View your own permissions

You can view your own permissions in your profile. For more information, see Viewing your profile information.

Search for objects with additional fields and with multiple values via APIs 

While running the search API endpoints, you can search for:

  • Users, groups, and roles by specifying IDs.
  • Tenant-level access keys by specifying the access key.

In addition, you can pass multiple values for the fields supported for searching users, groups, roles, and access keys.



March 20, 2021

Sync BMC Helix ITSM users into BMC Helix Portal

You can request the BMC SaaS Operations team to sync BMC Helix ITSM users into BMC Helix Portal. This capability enables cross-product access and allows BMC Helix ITSM users to authenticate into BMC Helix Portal with their existing credentials. For more information, see User identities.

Cross-launch products

You can request the BMC SaaS Operations team to enable cross-launch for the following products from BMC Helix Portal:

  • Remedy with Smart IT (available with BMC Helix ITSM) 
  • BMC Helix Digital Workplace 
  • BMC Helix Digital Workplace Catalog
  • BMC Helix Innovation Suite

For more information, see Product overview.

Access integrated products

BMC Helix Portal supports the following products:

  • BMC Helix Continuous Optimization
  • BMC Helix AIOps
  • BMC Helix Intelligent Integrations

For more information, see Product overview.



February 19, 2021

Search users by additional fields 

You can search users by additional fields such as the user type, login ID, email ID, and so on.

For more information, see User endpoints in the REST API.

Add subgroup to a group

You can directly add subgroups without manually editing an existing group.

For more information, see Setting up user groups



February 05, 2021

View permissions assigned to a user

You can view permissions assigned to a user. For more information, see Setting up users for console access.

Edit the user profile information

In addition to your first name and last name, you can edit your email address in the My profile page.

For more information, see Viewing your profile information.



January 15, 2021

Search groups and tenant-level access keys via APIs

You can search for groups and tenant-level access keys by running the API endpoints.

For more information, see the following links:



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