Service dashboard
As a tenant administrator, editor, or viewer, you can use the Service dashboard to track various KPIs for a selected service and view metrics from the following products:
- BMC Helix Operations Management
- BMC Helix ITSM
- BMC Helix AIOps
This dashboard uses services created in BMC Helix AIOps.
To view data in this dashboard, ensure that at least one service is present in BMC Helix AIOps.
This dashboard uses the BMC Helix data source. The query types used for each panel are different.
For instructions about creating or editing dashboards, see Configuring dashboards, panels, and queries. For information about dashboard concepts, see Setting up dashboards.
The following image shows the Service dashboard with sample data:
To view the dashboard
- On the left navigation pane, hover your mouse over the Dashboards icon
and click Manage. - Click the TBD folder and then click Service.
Tip: Quick access from the home page
To quickly open the dashboard from the home page, mark it as a favorite by using the star icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page.
Panels in the Service dashboard
| Panel | Description | Example |
|---|---|---|
| Service Name | Provides a list of services from BMC Helix AIOps whose data you can view. Select a service from this list. |
|
| Latest Health Score | Displays the latest value of the health score metric. This panel uses the Metric query type to fetch data from BMC Helix AIOps. |
|
| Number of Situations | Displays the number of situations generated in a selected time range. This panel uses the Events query type to fetch data from BMC Helix AIOps. |
|
| Scheduled Availability | Displays the percentage of the scheduled availability of services. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
|
| Actual Availability | Displays the percentage of the actual availability of services. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
|
| Event Categories | Displays the number of open events according to their classes. This panel uses the Events query type to fetch data from BMC Helix Operations Management. |
|
| Service State | Displays the number of open events according to their severity. This panel uses the Events query type to fetch data from BMC Helix Operations Management. |
|
| Health Score, Events, and Incidents | Graphically displays the number of major, minor, and critical events, incidents, and the health score. This panel uses the Events and Metric query types to fetch data from BMC Helix Operations Management and BMC Helix ITSM. |
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| Open Events | Displays the total number of open events. This panel uses the Events query type to fetch data from BMC Helix Operations Management. |
|
| Closed Events | Displays the total number of closed events. This panel uses the Events query type to fetch data from BMC Helix Operations Management. |
|
| Total Outage Duration | Displays the total outage duration of the selected service in hours. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
|
| Avg Outage Duration | Displays the average outage duration of the selected service in a selected time range in hours. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
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| MTBF | Displays the mean time between failures (MTBF) in hours. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
|
| MTTR | Displays the mean time to resolve (MTTR) an issue in hours. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
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| Open Incidents | Displays the number of open incidents. This panel uses the Events query type to fetch data from BMC Helix ITSM. |
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| Avg Open Incident Age | Displays the average open incident age in a selected time range. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
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| Met SLA | Displays the percentage of times that the SLA was met for change requests. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
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| Open Service Requests | Displays the number of open service requests. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
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| Active Change Requests | Displays the number of active change requests. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
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| Scheduled Change Requests | Displays the number of change requests that are scheduled to be resolved. This panel uses the Metric query type to fetch data from BMC Helix ITSM. |
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