This documentation supports releases of BMC Helix Dashboards up to December 31, 2021. To view the latest version, select the version from the Product version menu.

Release notes and notices


Tips

  • To stay informed of changes to this space, place a watch on this page.
  • Ready-made PDFs are available on the PDFs and Videos page. You can also create a custom PDF.

    The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

    Creating PDF and Word exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF or Word

    1. From the Tools menu in the upper-right, select a format:
      • Export to Word to export the current page to Word format
      • Export to PDF to export the current page or a set of pages to PDF
    2. If exporting to PDF, select what you want to export:
      • Only this page to export the current page
      • This page and its children to export a set of pages
      For example, selecting This page and its children from the home page exports the entire space to PDF.


This section provides information about what is new or changed in BMC Helix Dashboards, including urgent issues, documentation updates, and patches.

Date

Title

Summary

December 30, 20212021 enhancements
  • Enhanced reporting with Grafana 8.x 
  • Print specific case details with Printable Case Summary dashboard
  • View associated work orders in the Printable Incident Details dashboard
  • View associated known errors in the Printable Problem Details dashboard
  • Display multiple responses and select column styling with BMC Record Details plugin
  • Set internal and external email recipient preferences
  • Renamed the Total Automations panel to Total Unique Automations
November 19, 20212021 enhancements

Updates available in this release:

  • Monitor KPIs for open incidents
  • Monitor KPIs for aging incidents
  • Monitor incident response times
  • Enhanced out-of-the-box Printable Details dashboards
    • Printable Asset Details
    • Printable Problem Details
  • Support for additional out-of-the-box calculated fields
  • Enhanced out-of-the-box dashboards
    • BMC Helix ITSM Asset compliance dashboard
    • BMC Helix ITSM Asset inventory dashboard
    • BMC Helix ITSM Change dashboard
    • BMC Helix ITSM Incident dashboard
    • BMC Helix ITSM Incident SLA Performance dashboard
    • BMC Helix ITSM KCS Effectiveness and Efficiency dashboard
    • BMC Helix ITSM Service Automation dashboard
    • BMC Helix Digital Workplace dashboard
    • Service Targets Against Cases dashboard
  • Ability to define dashboard report formats
October 22, 20212021 enhancements

Updates available in this release:

  • Best practices for transitioning existing reports from  BMC Helix ITSM: Smart Reporting  to  BMC Helix Dashboards
  • View the count of work orders that can be automated on the BMC Helix ITSM Service Automation dashboard
  • Ability to print out-of-the-box Printable Details dashboards
September 21, 20212021 enhancements

Updates available in this release:

  • Visualize data by using BMC Record Details visualization
  • Out-of-the-box calculated fields for Service Management Query
  • BMC Combination Chart Improvements
  • View the following out-of-the-box dashboards:
    • BMC Helix Operations Management
    • BMC Helix Business Workflows dashboards
    • BMC Helix Business ITSM Insights
    • BMC Helix Digital Workplace
    • Service Targets Against Cases
    • BMC Helix Virtual Agent
August 23, 20212021 enhancements

Updates available in this release:

  • Use the XLS format for creating reports
  • Set up a long-lived session for NOC dashboards
  • Support for the CSV data source plugin
  • View new out-of-the-box dashboards for the following:
    • BMC Helix CMDB Overview and Data Quality
    • BMC Helix ITSM Service Automation
    • BMC Helix Virtual Agent Chatbot Overview
July 27, 20212021 enhancements

Updates available in this release:

  • New out-of-the-box dashboards for BMC Helix ITSM
  • New Service Request Overview out-of-the-box dashboard for BMC Helix Intelligent Automation
  • Ability to visualize data by using Grafana Community panels
  • Ability to visualize data by using BMC Combination Chart
  • Additional Display options to configure BMC Bar Chart and BMC Cross-tab visualizations
  • Ability to create and share reports in CSV format
  • Availability of Marketplace content dashboards
  • BMC Helix Vulnerability Management dashboard and data source have been renamed to BMC Helix Automation Console dashboard and data source respectively.
June 18, 20212021 enhancements

Update available in this release:

Out-of-the-box BMC Helix Intelligent Automation Value dashboard

May 27, 20212021 enhancements

Updates available in this release:

  • New feature to schedule report distribution and add report branding
  • Out-of-the-box dashboards for BMC Helix Business Workflows and BMC Helix Digital Workplace
  • New out-of-the-box dashboards for BMC Helix ITSM
March 20, 20212021 enhancements

Updates available in this release:

  • New out-of-the-box dashboards
  • New visualization
  • New query types
  • Support for BMC Helix Continuous Optimization
  • Ability to add and configure a new data source
February 05, 20212021 enhancements

Update available in this release:

Enhanced performance of the Metrics Data dashboard

January 15, 20212021 enhancements

Update available in this release:

Change in the data source name

September 23, 20202020 enhancements

The initial release of BMC Helix Dashboards


Related release notes

BMC Helix Portal release notes

Was this page helpful? Yes No Submitting... Thank you

Comments