BMC Helix Virtual Agent dashboards
The BMC Helix Virtual Agent dashboards display the metrics for a chatbot. The dashboards are provisioned after deploying BMC Helix Innovation Suite.
As a chatbot owner, you can use these metrics to determine the overall performance and effectiveness of the chatbot.
The following video (4:23) provides an overview of the BMC Helix Virtual Agent reports:
Out-of-the-box BMC Helix Virtual Agent dashboards
As a tenant administrator, you can view the metrics for all chatbots in your system. The Chatbot dashboard displays metrics for the following attributes:
|BMC Helix Virtual Agent chat conversation details dashboard|
|Chatbot Overview dashboard|
As a chatbot owner, you can view the metrics for a specific chatbot in your system. The Chatbot Overview dashboards displays metrics for the following attributes:
|BMC Helix Virtual Agent channel usage and intent recognition dashboard|
Displays metrics for the following attributes:
|BMC Helix Virtual Agent user engagement and feedback dashboard|
Accessing BMC Helix Virtual Agent dashboards
- BMC Helix Virtual Agent dashboard can be accessed only by administrators or application business analysts. To learn more about these roles, see
Creating and modifying users
- Only editors and administrators in BMC Helix Dashboards can create custom dashboards. To learn more about these roles, see Roles and permissions.
To create custom panels in the dashboard
You cannot modify the out-of-the-box dashboard.
To change the out-of-the-box reports, create a copy of the dashboard, and modify the panels. As an administrator or an editor, you can create custom panels in the dashboard by using the Service Management query type. To learn how to fetch data by using this query type, see Service Management query.
For instructions about creating or editing dashboards, see Configuring dashboards, panels, and queries.
To track events and generate custom reports
As an administrator, you can create and track to generate custom reports for chatbot and display them in a dashboard panel. Learn how to track and generate chatbot usage reports .
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