BMC Helix Business Workflows dashboards

As a dashboard user, use the BMC Helix Business Workflows dashboards to view the following information:

• Case reports based on status, priority, and assigned groups.
• Active BMC Helix Business Workflows license users.
• Metrics for service targets of cases.
• Customer satisfaction and performance of lines of business, assigned groups, and agents.

The following BMC Helix Business Workflows dashboards are available:

• BMC Helix Business Workflows dashboards
• License usage by Requester - Summary report
• Service Targets Against Cases dashboard
• Case survey and customer satisfaction dashboards
• Printable dashboard

Video

The following video (5:16) gives an overview of BMC Helix Business Workflows dashboards:

 https://youtu.be/lWzhgB4Fv8A