This documentation supports releases of BMC Helix Dashboards up to December 31, 2021. To view the latest version, select the version from the Product version menu.

BMC Helix Business Workflows dashboards

As a dashboard user, use the BMC Helix Business Workflows dashboards to view the following information:

  • Case reports based on status, priority, and assigned groups.
  • Active BMC Helix Business Workflows license users.
  • Metrics for service targets of cases.
  • Customer satisfaction and performance of lines of business, assigned groups, and agents.

The following BMC Helix Business Workflows dashboards are available:


The following video (5:16) gives an overview of BMC Helix Business Workflows dashboards:


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