Configuring BMC Remedy ITSM for Continuous Compliance for Database Automation

To configure BMC Remedy ITSM for the BMC Continuous Compliance for Database Automation solution, you must complete the tasks listed below.

Configuring group auto assignments for change tickets

1. From the BMC Remedy IT Home window, click Application Administration Console.
2. On the Application Administration Console, click the Custom Configuration tab and select Foundation > Configure Assignment > Configure Application Assignment to open the Configure Application Assignment window.
3. From the Event Details menu, select Infrastructure Change Manager, and select a status of Enabled.
4. In the Assignment section, select Support Company, Support Organization, and Assigned Group.
5. In the Routing Order section, select Contact Company and*Company*, and complete the optional fields with appropriate values.
6. Check Yes for Change Management and for Available Systems.
7. Click Save and Close.
8. Repeat step 1 through step 7, however in step 3, select Infrastructure Change Coordinator from the Event Details menu.

Verifying the BMC Remedy artifacts for the Continuous Compliance for Database Automation solution

Before you configure BMC Remedy ITSM, you must use the content installer to install the BMC Remedy artifacts. See Running the installation program. When you run the installer, you select values for the key fields to customize the pre-configured BMC Remedy artifacts required by the solution. For descriptions of the artifacts, see BMC Remedy artifacts. For installations requiring a custom solution, or to complete the ITSM configuration, use the BMC Remedy ITSM Application Administration Console to create and configure a new company, create a template, or modify existing templates. For details about the Application Administration Console, see the BMC Remedy IT Service Management Administration Guide.

To customize BMC Remedy ITSM templates, complete the following steps:

1. From the BMC Remedy IT Service Management Application Administration Console, select Custom Configuration > Change Management System > Template > Template.
2. Double-click Template, then select the template to modify.
3. Click View, and then change the template values as required.

4. When you have finished modifying the template, click Save.