Before you install the product, ensure that your environment meets the hardware and software requirements listed in the following topics:
You must allocate sufficient resources to a component that is running on a virtual machine. Ensure that is the only product running on its host computer.
For software requirements and compatibility information for this release of , see BMC Solution and Product Availability and Compatibility Utility (SPAC requires a Support login). Log in using your support ID, search for Platform and choose the current release to display compatibility information.
The following table lists the system requirements for the components.
Application memory (Java Heap)1
Number of processors (quad core or better)
Runtime disk space requirements
Installation disk space requirements
Operator Control Panel
|Dashboards||4 GB||2||40 GB||100 MB|
1 Add the application memory noted to the operating system memory in accordance with the operating system vendor recommendations.
Application memory is different than the physical RAM required for the server. Application memory is the amount of memory applications can use out of the total available physical memory on the server.
Since consumes no more than 50 percent of the server memory, BMC recommends that if a server has an 8GB CDP, that server must have at least 16GB total memory.
2.a If your environment runs with high concurrent volumes and workflow complexities, increase the recommended application memory by a factor of 2x or 3x: from 8GB to 16GB or 24GB; from 4GB to 8GB or 12GB.
2.b As the total size of the activated modules in your environment increases, you may need to increase the application memory by 2x: from 8GB to 16GB.
These recommendations are for production environments. Development grids may only require half the application memory documented above.
By default, the memory settings (-Xmx and -Xms parameters) for BAO platform components is set to minimal required to start the applications. For QA and production environments, BMC recommends that you specify the memory size values as per the application memory settings specified in the earlier table. For more information about adjusting memory settings, see Configuring memory settings.
Remedy Single Sign-On: To view the system requirements for Remedy Single Sign-On see, .
For optimal performance, BMC Software recommends that you use a 64-bit operating system. You can configure an LAP to run on a 32-bit operating system, but the allocated memory is limited to 1.5 GB.
Supported operating systems
The following table lists the supported operating systems for Platform.
|Platform component||Supported OS||Supported versions||Hardware|
(Including the repository and
Red Hat Enterprise Linux
|Microsoft Windows Server|
2012 R2 Standard
2008 R2 Enterprise
|SUSE Linux Enterprise Server||11.2||64-bit|
NEW IN 8.0.01Microsoft Windows Server
|Microsoft Windows||10 Enterprise||x86_64|
|Microsoft Windows||8 Enterprise||x86_64|
Requirements for metrics database
The following table lists the supported databases for Platform metrics.
NEW IN 8.0.01 Microsoft SQL Server 2016 (Enterprise)
|Microsoft SQL Server 2012||64-bit|
|Microsoft SQL Server 2008||64-bit|
Platform 8.0.00 uses Java 8. Clients running on Java 7 may face issues with communication handshake due to incompatibilities between Java 7 and Java 8 versions. BMC recommends that you update your environment to Java 8.
Implementing system parameters in standard environments
To implement the parameters from the preceding table in a single-server demonstration/POC environment, you must provide:
- 6-8 GB for the repository, CDP, and Operator Control Panel
- 2 CPUs
- 10 GB of runtime disk space allocated to
To implement the parameters from the preceding table in a two-server production environment, you must provide:
- Server 1: 2 GB, 1 CPU, 40 GB disk space allocated to the repository
- Server 2: 8 GB, 2 CPUs, 40 GB disk space allocated to a CDP and Operator Control Panel
How log files affect disk space
During runtime, each component creates at least one log file set, the size of which depends on your configuration. The CDP, AP, and Development Studio can also be configured to create a second log file set.
An individual log file can retain up to 4 MB of data. Upon reaching the maximum log size, the active log file is archived and a new active log is created. A standard log set might contain one active log and up to nine archive log files, each requiring 40 MB of disk space.