8.0.01: Service Pack 1
This topic describes the updates and fixes in this service pack and provides instructions for downloading and installing the service pack.
The following video (2.02) describes the enhancements and updates in the service pack.
The following table describes the issues resolved in this service pack.
|Affected version||Category||Description||Defect ID|
|7.7, 7.7.02, 7.8, 7.8.01, 7.8.02, 7.9, 7.9.01, 8.0.00||Documentation|
Documentation for the Legacy web service does not clearly specify the permissions required to run the workflows. For example, users need to be assigned View Grid Status permission to run workflows using the legacy web service. If a user, who does not have this permission runs a workflow using the legacy web service, it fails.
|8.0.00||Installation||On Windows 2008 R2 server, Apache Cassandra node does not start automatically each time the CDP or HA-CDP service is started. Due to this, data for job views and job list is not updated in the Health Dashboard.||DRAUM-23060|
|7.9.01, 8.0.00||Logs||Plain text passwords are visible in the localhost_access log file.||DRAUM-23153|
|8.0.00||Upgrade||While upgrading to 8.0.00, each time the CDP is started, the broker-config.xml file is modified. This causes the CDP to fail when you need to restart the CDP.||DRAUM-23235|
|7.8.02, 7.9.01, 8.0.00||Grid Manager||Modules list on the Grid Manager > Grid Permissions is not expanding and thus one cannot edit the permissions for a module.||DRAUM-23236|
|8.0.00||REST API||If a process name contains spaces or special characters, the Execute process API call fails.||DRAUM-23272|
|8.0.00||REST API||The Get an activated module on the Grid API call fails and an authorization error is displayed.||DRAUM-23278|
For a complete list of known and corrected issues, see Known and corrected issues.
The following enhancements are included in this service pack.
Supported Remedy Single Sign-On versions
Platform supports the following versions of Remedy Single Sign-On (RSSO):
- RSSO 18.08 (External only)
- RSSO 18.05 (External only)
- RSSO 18.02 (External only)
- RSSO 9.1.04 (External only)
- RSSO 9.1.03.001 (Embedded and external)
Pagination added to the Grid Manager - Grid Permissions UI
In earlier releases, a list of all active modules on the Grid are displayed on the Grid Manager - Grid Permissions tab. If the list of active modules is huge, the Grid Permissions UI consumes a lot of application memory and reduces the performance of the Grid. Platform 8.0.01 onward, only five active modules are displayed on the Grid Permissions tab on one page and you can use theand options to view and manage permissions for the active modules.
This enhancement has significantly improved the performance of the Grid Permissions UI.
Platform version 8.0.01 includes the following infrastructure updates:
- Development Studio now supports Microsoft Windows 2016 and Microsoft Windows Server 2012 R2 operating systems.
- Platform supports Microsoft SQL Server 2016 (Enterprise) for the metrics database.
- Updated version of the Apache Cassandra database, version 3.11.2 is bundled with the Configuration Distribution Peer.
Platform now uses Java version 1.8.0_162.
Platform 8.0.01 uses Java 8. Clients running on Java 7 may face issues with communication handshake due to incompatibilities between Java 7 and Java 8 versions. BMC recommends that you update Java version for clients to the latest supported Java version.
For more information, see System requirements.
Downloading the service pack
To download the service pack, go to the Platform download page on BMC Electronic Product Download website and click the Patches tab.
For more information, see Downloading the installation files.
Installing the service pack
The process to install the service pack is like installing any major, minor, or service pack version.
For more information, see Installing.
Upgrading to the service pack
If you are upgrading from any version earlier than 8.0.00, see Upgrading for instructions for upgrade.