Viewing logs

The Maintenance Tool provides a dashboard for all utilities that are delivered with BMC Atrium Orchestrator. You can use the Maintenance Tool to review logs or configuration parameters. The Maintenance Tool also provides the Log Zipper utility that collects and archives log files and operating system information that BMC Customer Support can use to help you troubleshoot problems.

You can find the Maintenance Tool for any product in the installation program's directory and also in the installationFolder\MaintainBMCAO directory.

To view logs with the Maintenance Tool

  1. Navigate to the installationFolder\MaintainBMCAO directory and start the Maintenance Tool.
  2. To view a log, select the Logs tab, and then select the log to view.
  3. To save the log files and other information to a zip file that you can send to BMC Customer Support, select the Logs tab, and click Zip Logs.

Viewing installation logs

When you use the GUI installation program, the Installation Summary panel displays the location of the installation log file. From this panel, you can invoke the Log Viewer utility to view the installation log file.

You can also view the installation logs using the Maintenance Tool.

Each installation instance is logged on a separate tab, and the most recent installation is displayed on the first tab. The log displays information events, configuration events, warnings, and errors. Entry details appear in the lower section of the panel.

 To view installation logs from the GUI installation program
  1. At the end of the installation process, on the Installation Summary panel, click View Log.
    The Log Viewer utility presents the log entries in a tabular format, which you can sort by column.
  2. Perform one of the following actions:
    • To sort entries in ascending order, click a column heading.
    • To sort the entries in descending order, press the Shift key and click a column heading.
 To view installation logs with the Maintenance Tool
  1. Navigate to the installationFolder\MaintainBMCAO directory and start the Maintenance Tool.
  2. To view a log, select the Logs tab, and then select the installation log to view.