Upgrading

The upgrade methods are similar to the methods for installing a new product. You run the installation program from a graphical user interface (GUI) or from a command line. This section provides an overview of the upgrade process and the procedures for performing platform upgrades with the GUI and command-line options.

Important

For upgrading to any patch, you must upgrade to the latest released service pack version first and then upgrade to a patch. For example, to upgrade to BMC Atrium Orchestrator Platform 7.9.01 Patch 3, you must first upgrade to 7.9.01 and then install the patch.

Supported upgrade paths

The following table describes the supported upgrade paths from your current version to BMC Atrium Orchestrator Platform 7.9. 

Your current versionYour current authentication serviceSupported
upgrade paths

Authentication service supported for
BAO upgrade

Notes
Upgrades to...Use this authentication service...
7.9.01Remedy Single Sign-On

7.9.01.001, 
7.9.01.002,
7.9.01.003

7.9.01.001, 
7.9.01.002,
7.9.01.003
Remedy Single Sign-On 9.1.02.002

To upgrade to Patch 1, Patch 2, or Patch 3, your current BMC Atrium Orchestrator environment must be version 7.9 Service Pack 1.

7.9.00Atrium Single Sign-On7.9.017.9.01Remedy Single Sign-On 9.1.02.002

Warning

Support for Atrium Single Sign-On is discontinued for BAO Platform 7.9.01 and later versions. Upgrades to 7.9.01 must use Remedy Single Sign-On.

Remedy Single Sign-On
7.8.02Atrium Single Sign-On7.9.00
or
7.9.01
7.9.00Atrium Single Sign-On 9.0
7.9.01Remedy Single Sign-On 9.1.02.001
7.8.01Atrium Single Sign-On7.8.02,
7.9.00,
or
7.9.01
7.8.02,
7.9.00
Atrium Single Sign-On 9.0

Important

Upgrades from 7.8.01 to 7.8.02 require a hotfix that you can get from BMC Customer Support.

7.9.01Remedy Single Sign-On 9.1.02.001
7.8.00Atrium Single Sign-On7.8.01,
7.8.02,
7.9.00,
or 7.9.01
7.8.01,
7.8.02,
7.9.00
Atrium Single Sign-On 9.0
7.9.01Remedy Single Sign-On 9.1.02.001
7.7.02Atrium Single Sign-On7.8.00,
7.8.01,
7.8.02,
7.9.00,
or 7.9.01
7.8.01,
7.8.02,
7.9.00
Atrium Single Sign-On 9.0
7.9.01Remedy Single Sign-On 9.1.02.001
7.7.01Atrium Single Sign-On7.7.02,
7.8.00,
7.8.01,
7.8.02,
7.9.00,
or 7.9.01
7.7.02Atrium Single Sign-On 8.1
7.8.00,
7.8.01,
7.8.02,
7.9.00
Atrium Single Sign-On 9.0
7.9.01Remedy Single Sign-On 9.1.02.001
7.7.00Atrium Single Sign-On7.7.01,
7.7.02,
7.8.00,
7.8.01,
7.8.02,
7.9.00,
or 7.9.01
7.7.01,
7.7.02
Atrium Single Sign-On 8.1
7.8.00,
7.8.01,
7.8.02,
7.9.00
Atrium Single Sign-On 9.0
7.9.01Remedy Single Sign-On 9.1.02.001
7.6.03Access Manager7.7.02,
7.8.00,
7.8.01,
7.9.00,
or 7.9.01
7.7.02Atrium Single Sign-On 8.1
7.8.00,
7.8.01
Atrium Single Sign-On 9.0
7.9.00Remedy Single Sign-On 9.1.01.001
7.9.01Remedy Single Sign-On 9.1.02.001


Before upgrading 

Before upgrading, carefully review the instructions about preparing for upgrades for your upgrade path:

Related topics

Troubleshooting the installation