Troubleshooting Remedy Single Sign-On problems

This section provides information to help troubleshoot problems using BMC Atrium Orchestrator with Remedy Single Sign-On.

Also review Known and corrected issues for issues related to using BMC Atrium Orchestrator with Remedy Single Sign-On (Remedy SSO).

Problems with local user management tasks

If you are having problems executing local user management tasks, such as the following:

  • Creating new local users
  • Editing or removing local users
  • Creating local roles
  • Editing or removing local roles
  • Assigning local users to roles

The following problems might be the cause:

Remedy SSO Session tab displays a lot of sessions

If the Session tab displays many sessions, you can decrease the Session Timeout value to 5 minutes. This will reduce the sessions reported on the Session tab.

In the Remedy SSO console, General tab, click Basic. Under Session Settings, change the Max Session Time to 5 Minutes.

Related topics

Troubleshooting Remedy SSO

Remedy SSO known and corrected issues