Troubleshooting installation problems

This section provides information about steps you can take to troubleshoot problems that occurred when you installed or upgraded the platform components. It includes the following topics:

• Configuring an alternate tmp directory
• On Windows 2008 R2 and 64-bit Internet Explorer 8.0, the GUI does not function properly
• Workaround if a platform installation on Linux hangs or fails

Related Knowledge Articles

The following Knowledge Articles from BMC Customer Support might be of interest when troubleshooting installation issues:

• Atrium Orchestrator Peer on Multi-Homed Server Fails To Connect to Grid (Knowledge Article ID: KA000089530)
• Atrium Orchestrator - "Unable to read Archive from file" when starting peer (Knowledge Article ID: KA000078960)