Support information

This topic contains information about how to contact Customer Support and the support status for this and other releases.

Contacting Customer Support

If you have problems with or questions about a BMC product, or for the latest support policies, see the Customer Support website at You can access product documents, search the Knowledge Base for help with an issue, and download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Support status

Based on the support policy adopted September 1, 2011, for releases from that date forward, BMC provides technical support for a product based on time rather than number of releases. The previous release-based policy applies to releases before September 1, 2011. To view the support status for this release, see the BMC Atrium Orchestrator Support page.