Sample use case - unresponsive device recovery
At Calbro Systems, engineers discover fifteen unresponsive devices twice a day at random times. Each time the problem occurs, one level-2 engineer fixes the issue in five minutes, and spends another five minutes updating and closing the incident ticket. This problem has been ongoing for nine months. Because this a low priority, the problem will continue until the devices are replaced the following year.
Problem analysis
Metric |
Value |
|---|---|
Number of devices |
15 |
Frequency |
twice a day |
Time it takes to fix the issue (includes time to update and close ticket) |
10 minutes |
FTE/minute |
$0.82 |
Costs per day: 15 devices * twice a day * 10mins * $0.82 FTE/min |
$246 |
Costs per month (30 days) |
$7,380 |
Estimated savings
Calbro Systems recouped $7,380 per month when they automated device restarts, totaling $88,560 by the time the devices are replaced.