Unsupported content This version of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Organizational target areas for interviews


Task or interviewee

Owner

Time required

Target date

Run NOC event types and occurrences report

 

 

 

Run BMC Remedy ITSM incident types and occurrences report

 

 

 

Conduct one-hour interviews with:

 

 

 

  • Innovative (special projects) lead

 

 

 

  • NOC lead

 

 

 

  • UNIX support lead

 

 

 

  • Wintel support lead

 

 

 

  • Virtualization support lead

 

 

 

  • Database support lead

 

 

 

  • Application/Middleware support lead

 

 

 

  • Service Desk lead

 

 

 

  • Disaster Recovery lead

 

 

 

  • Network support lead

 

 

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*