Organizational target areas for interviews

Task or interviewee

Owner

Time required

Target date

Run NOC event types and occurrences report

Run BMC Remedy ITSM incident types and occurrences report

Conduct one-hour interviews with:

  • Innovative (special projects) lead

  • NOC lead

  • UNIX support lead

  • Wintel support lead

  • Virtualization support lead

  • Database support lead

  • Application/Middleware support lead

  • Service Desk lead

  • Disaster Recovery lead

  • Network support lead