Organizational target areas for interviews

Task or interviewee


Time required

Target date

Run NOC event types and occurrences report

Run BMC Remedy ITSM incident types and occurrences report

Conduct one-hour interviews with:

  • Innovative (special projects) lead

  • NOC lead

  • UNIX support lead

  • Wintel support lead

  • Virtualization support lead

  • Database support lead

  • Application/Middleware support lead

  • Service Desk lead

  • Disaster Recovery lead

  • Network support lead