Patch 3 for version 7.9.01

This topic contains information about updates in this patch and provides instructions for downloading and installing the patch.


  • For complete compatibility information about this BMC Atrium Orchestrator Platform release, see BMC Solution and Product Availability and Compatibility Utility (SPAC requires a Support login). Log in using your support ID, search for BMC Atrium Orchestrator Platform and choose the current release to display compatibility information.
  • To upgrade to this patch, ensure that you first upgrade to BMC Atrium Orchestrator Platform version 7.9 Service Pack 1 and then install the patch.


This patch provides fixes to the following known issues.

Issue IDDescription
DRAUM-22732In Remedy SSO for LDAP authentication, when you enable group retrieval, the Group Attribute Name field is not displayed.
DRAUM-22783In Remedy SSO for LDAP authentication, groups are not retrieved even when you have enabled group retrieval, which throws a NullPointerException.
DRAUM-22762After installing, Apache Tomcat JAR files for CDP, AP, and LAP displayed older versions (8.0.30) of Tomcat, whereas the latest patch includes 8.0.44 version JAR files.

Downloading the patch

For download instructions, see Downloading the installation files. You can link to the download files here:  BMC Atrium Orchestrator Platform .

Compatible Remedy Single Sign-On version

The Patch 3 for BMC Atrium Orchestrator Platform 7.9 Service Pack 1 is compatible with version of Remedy Single Sign-On. 

Installing the patch as a fresh product installation

The process to install any major release, service pack or patch is same. To install the patch, follow the instructions in the Installing topic.

Upgrading to the patch


If your current platform version is earlier than 7.9.01, and you are upgrading to, you must first upgrade to 7.9.01 and then upgrade to this patch. 

For more information, see the Supported upgrade paths information in Upgrading.

Related topics

Known and corrected issues

7.9.01: Service Pack 1

Downloading the installation files