Troubleshooting

This section provides information to help resolve problems with BMC Atrium Orchestrator. It also describes the log files created by BMC Atrium Orchestrator. The Related Knowledge Articles section includes links to Knowledge Articles from BMC Customer Support that may be of interest when troubleshooting issues with BMC Atrium Orchestrator.

• Troubleshooting the installation
• Collecting diagnostics
• Working with logs
• CDP fails to start
• Graphing server fails to start
• XML context item is handled as a string
• Schedule with XML input item fails to work
• Embedded context items with XML fail to resolve properly
• Convert JSON to XML workflows fail to do the conversion
• Troubleshooting problems in BMC Atrium Orchestrator Development Studio
• Troubleshooting problems in BMC Atrium Orchestrator Operator Control Panel
• Reference material for troubleshooting
• Error messages
• Troubleshooting Java Virtual Machine memory errors
• Troubleshooting BMC Atrium Single Sign-On problems
• Support information

Related Knowledge Articles

The following Knowledge Articles from BMC Customer Support might be of interest when troubleshooting BMC Atrium Orchestrator issues:

• Atrium Orchestrator workflow throws "invalid transform" errors when input data contains quotes (Knowledge Article ID: KA000084014)
• "Failed to obtain high availability node's lock" leads to unstable system (Knowledge Article ID: KA000082784)
• Atrium Orchestrator Peer on Multi-Homed Server Fails To Connect to Grid (Knowledge Article ID: KA000089530)

You might also be interested in the list of top Knowledge Articles for BMC Atrium Orchestrator located on BMC Communities.