BMC MyIT Service Broker Integration module workflows
This topic describes the BMC Atrium Orchestrator workflows made available to BMC MyIT Service Broker application. BMC MyIT Service Broker fulfills service requests according to the process workflow attached to the service. To use BMC Atrium Orchestrator for fulfilling service requests, a BMC MyIT Service Broker administrator designs process workflows by using the following BAO workflows.
Get Service Details
This workflow retrieves the details of the service request run by the module.
Get Service Details workflow inputs
| Input element | Description | Required |
|---|---|---|
| service name | Specifies the name of the Service for which the details are to be retrieved The name should match the one defined in the module configuration while declaring the service mappings. For example, Unlock Account | Yes |
Get Service Details workflow output
| Output element | Description |
|---|---|
| response |
Get Service List
This workflow retrieves a list of services supported by the BMC MyIT Service Broker integration with BMC Atrium Orchestrator.
Get Service List workflow output
| Output element | Description |
|---|---|
| response |
Get Service Status
This workflow retrieves the status of a service request that was invoked in an asynchronous manner.
Get Service Status workflow inputs
| Input element | Description | Required |
|---|---|---|
| job id | Specifies the job ID returned when the specified service was invoked in an asynchronous mode For example, 03edb9e474de78b1:32ce5a8b:153d0812f57:-7ff61-1460530121466 | Yes |
Get Service Status workflow output
Invoke Service
This workflow invokes the specified service/workflow. The workflow can be invoked in synchronous and asynchronous mode.
Invoke Service workflow inputs
| Input element | Description | Required |
|---|---|---|
| service name | Specifies the name of the service to be invoked The service name should match the one defined in the module configuration while declaring the service mappings. For example, Unlock Account | Yes |
| parameters | Specifies the comma-separated key value pair of the input parameters required to invoke the specified service For example, configuration name=BMC_AR_System,incident number=INC000000000011 | Conditional; required if the service expects mandatory input parameters |
| mode | Specifies whether the service is be invoked synchronously or asynchronously Valid values: sync (default), async When the request is executed in an asynchronous mode, the BAO job ID is retrieved in the response. | No |
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