User scenario for unlocking user accounts by using BMC MyIT

BMC MyIT Service Broker version 3.2 uses BMC Atrium Orchestrator as a fulfillment engine to process services through a BAO connector. The BMC MyIT Service Broker module in BMC Atrium Orchestrator interacts with the BMC MyIT Service Broker BAO connector to invoke the workflows/services exposed to the BMC MyIT Service Broker application. 

Before running the unlock account service

Before an end user can view the service in BMC MyIT, the following tasks must be complete:

Overview

As an end user, you can submit a service request for unlocking a user account in BMC MyIT application. Depending on the configuration in BMC MyIT Service Broker, you might be asked to specify the user name for the account. The service is executed by BMC MyIT Service Broker by using BMC Atrium Orchestrator as a fulfillment engine. 

The following figure shows the services available in BMC MyIT. 

  1. An end user requests the Unlock Account service in BMC MyIT. Based on the questions configured in BMC MyIT Service Broker, the user is asked to specify the user name to be unlocked. 
  2. After the request is submitted, the MyIT Service Broker workflow attached to the Unlock Account service is triggered to fulfill the service request. 
  3. The Invoke BAO Service activity from the MyIT Service Broker workflow invokes the BMC Atrium Orchestrator corresponding workflow, which interacts with the third-party application, in this case, Microsoft Active Directory and unlocks the specified user account.
  4. In BMC MyIT, the status of the request is updated and the request is marked as closed.
Was this page helpful? Yes No Submitting... Thank you

Comments