Installation roadmap for BMC Service Desk Automation run book
This topic describes the installation roadmap to implement the BMC Service Desk Automation run book.
Important
Before you begin installing any of the products required for the BMC Service Desk Automation run book, ensure that you review the known and corrected issues for each of the product.
Required products
Consult the following table for the products required for implementing the BMC Service Desk Automation run book integrating with BMC Service Request Management and BMC MyIT.
Note
The BMC Service Desk Automation run book is compatible only with the versions mentioned in the Supported versions column.
BMC recommends that you install only the supported versions of the products to be able to install the run book.
Required products for installing the BMC Service Desk Automation run book
| Product | Supported | What to install |
|---|---|---|
| BMC Remedy AR System | 9.0 | Includes the BMC Remedy Mid-Tier. For more information about installing the BMC Remedy Mid-Tier, see
Installing BMC Remedy AR System
|
| BMC Atrium Core | 9.0 | Install all of the following BMC Atrium CMDB components.
For more information about installing the BMC Atrium CMDB components, see
Installing BMC Atrium Core
|
| BMC Remedy IT Service Management (ITSM) Suite | 9.0 | Install BMC Remedy ITSM Change Management version 9.0 and BMC Remedy ITSM Incident Management version 9.0 or later. For information about installing these products, see
Installing BMC Remedy ITSM
|
| BMC Service Request Management | 9.0 | Install BMC Service Request Management version 9.0 or later. For more information about installing BMC Service Request Management, see
Installing BMC Service Request Management
|
BMC MyIT (Optional) | 2.6 | Install BMC MyIT version 2.6. For more information, see
Installing BMC MyIT
Note: You must install BMC MyIT only if you want to automate fulfillment of the BMC MyIT requests by using the BMC Service Desk Automation run book. |
| BMC Atrium Orchestrator Platform | 7.8 | Install the following BMC Atrium Orchestrator Platform components:
For more information, see
Installing BMC Atrium Orchestrator Platform
|
| BMC Atrium Orchestrator Content | 20.15.02 | Install the BSM Solution for BMC Service Desk Automation. See Installing BMC Service Desk Automation run book. |
What’s your role
After installing the above list of products, and before installing the BMC Service Desk Automation solution run book, you must create a user account in BMC Remedy ITSM that is used specifically by BMC Atrium Orchestrator. The user account requires privileges to perform the following tasks:
- Create business services and navigational categories
- Create service request definitions in BMC Service Request Management
- Install and configure BMC Atrium Orchestrator workflows
For more information, see Creating an orchestration user account in BMC Remedy IT Service Management Suite.
Where to go from here
After installing the BMC Remedy ITSM suite of products in your environment proceed to Installing BMC Service Desk Automation run book. For troubleshooting installation issues, see Troubleshooting BMC Service Desk Automation run book.
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