For version 9.1
BMC Software is alerting users to a potential problem on Google Chrome version 80 and later that requires attention if you are using AR System version 9.1, BMC CMDB 9.1, and ITSM applications (version 9.1) or custom applications (version 9.1) that use active links that run on Window Close event.
Because of this change in behavior in Google Chrome version 80 and later, active links that run on Window Closed event, might not work as expected.
For more information, see Deprecations and removals in Chrome 80 in Google developer's documentation.
If you have any questions about the problem, contact BMC customer support
April 28, 2021
Defect IDs: DRSMX-54592/DRSMX-55050/DRSMX-56162.
Issue
Google Chrome version 80 and later disallows synchronous calls to the XMLHTTPRequest()method during page dismissal, when a user navigates away from the page or closes the page. Because of this change in behavior in Google Chrome version 80 and later, active links that run on Window Closed event, might not work as expected
Additionally, browser navigation events and actions, such as Close, Refresh, Forward, and Backward might not work as expected, and the page becomes unresponsive.
This issue occurs because the out-of-the-box and custom active links that run on the Close Window and the un-display event might not work as expected. This change impacts some administration applications, such as approval and assignment administration and the workflows in following ITSM applications:
- Asset Management
- Service Desk Management
- Knowledge Management
- Change Management
- Service Request Management (SRM)
- Service Level Management (SLM)
Resolution
Perform one of the following actions:
Enable the AllowSyncXHRInPageDismissal flag as described in the knowledge article Remedy AR System Mid Tier - Functionality Issues with Chrome 80.x or newer and IE Edge 42.xx (Edge Chromium).
However, note that, starting with Google Chrome version 93 (August 2021), Google plans to deprecate the AllowSyncXHRInPageDismissal flag. This is subject to change anytime by Google.- Upgrade Remedy platform components (AR System Server, Remedy Mid Tier, BMC CMDB, and Atrium Integrator) to the most recent Remedy version (20.02.02) that provides a fix for this issue.