Adobe Flash Player alternatives


Remedy statement for December 9, 2020

Alternatives for customers who want to continue to use the Flash-based BMC products

HARMAN International Packaged Browser solution

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to https://services.harman.com/partners/adobe.

BMC Software provides Limited Support for Adobe Flash-based capabilities in Remedy version 9.1.03 or later when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities.

Important: For known issues, go to the "HARMAN International Packaged Browser solution known issues" section in the "Known and corrected issues" page for the Remedy component and version you are running.

Adobe Enterprise Enablement for legacy browser versions

Important

The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

  1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

    EnableAllowList=1

    AllowListUrlPattern=http://<TSIM-Server-FQDN>
    AllowListUrlPattern=https://<TSIM-Server-FQDN>
    AllowListUrlPattern=http://<MidtierServer>:<port>
    AllowListUrlPattern=https://<MidtierServer>:<port>
    For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide.

  2. Push the mms.cfg file to all browsers that need to continue to use Flash.
  3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
    For information about Flash Player automatic updates, go to https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html.

BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:

Tested browser version

Vendor support

Microsoft Internet Explorer 11

Mozilla Firefox 83

Google Chrome 86


TrueSight statement for  December 9, 2020

Alternatives for customers who want to continue to use the Flash-based BMC products

HARMAN International Packaged Browser solution

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to https://services.harman.com/partners/adobe.

BMC Software provides Limited Support for Adobe Flash-based capabilities in BMC products when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities.

Adobe Enterprise Enablement for legacy browser versions

Important

The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

  1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

    EnableAllowList=1

    AllowListUrlPattern=http://<TSIM-Server-FQDN>
    AllowListUrlPattern=https://<TSIM-Server-FQDN>
    AllowListUrlPattern=http://<MidtierServer>:<port>
    AllowListUrlPattern=https://<MidtierServer>:<port>
    For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide.

  2. Push the mms.cfg file to all browsers that need to continue to use Flash.
  3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
    For information about Flash Player automatic updates, go to https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html.

BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:

Tested browser version

Vendor support

Microsoft Internet Explorer 11

Mozilla Firefox 83

Google Chrome 86

Second PN November 23, 2020


Alternatives for customers who want to continue to use the Flash-based BMC products

HARMAN International Packaged Browser solution

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to https://services.harman.com/partners/adobe.

BMC Software supports Flash-based capabilities in BMC products when used in combination with the HARMAN browser. 

Adobe Enterprise Enablement for legacy browser versions

Important

The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

  1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

    EnableAllowList=1

    AllowListUrlPattern=http://<TSIM-Server-FQDN>
    AllowListUrlPattern=https://<TSIM-Server-FQDN>
    AllowListUrlPattern=http://<MidtierServer>:<port>
    AllowListUrlPattern=https://<MidtierServer>:<port>
    For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide.

  2. Push the mms.cfg file to all browsers that need to continue to use Flash.
  3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
    For information about Flash Player automatic updates, go to https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html.

BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:

Tested browser version

Vendor support

Microsoft Internet Explorer 11

Mozilla Firefox 83

Google Chrome 86


First PN November 12, 2020


Alternatives for customers who want to continue to use the Flash-based BMC products

  • HARMAN International Packaged Browser solution

    HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to https://services.harman.com/partners/adobe.

    BMC Software is in the process of compatibility testing with the HARMAN browser engine and Flash Player.
  • Legacy versions of Adobe Flash Player and browsers

    The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated versions of the Flash Player and browsers requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

 

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