service request definition (SRD)
In BMC Service Request Management, a definition that provides the characteristics required to facilitate the selection and execution of delivery for a given service offering. An SRD includes attributes such as categorization, effective start and end dates, pricing information, and criteria for approvals and service-level management. An SRD also includes a process definition that supports the automated fulfillment (delivery) of the service. See also requestable-service.
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*