Planning a fresh installation
Planning the environment
Review the planning decisions and related information to plan the optimal environment for installing BMC Helix Service Management.
Planning decision | Details |
|---|---|
What are the hardware requirements? | Before installing BMC Helix Service Management, make sure that you plan for the required hardware. Review the minimum hardware requirements and plan the optimal infrastructure to support your deployment. |
How do I determine the number of systems I need to support my installation? | BMC Helix publishes guidelines for hardware sizing based on a series of enterprise-scale tests to demonstrate the scalability and performance of the platform and the applications. |
What are the software requirements? | Plan for the operating systems, databases, and other third-party software that are required for installing BMC Helix Service Management. Review the system requirements to ensure that the system on which you plan to install contains the required and supported third-party software. |
Which databases are supported? | BMC Helix Service Managementsupports the Oracle, Microsoft SQL, and PostgreSQL databases. |
Which version of BMC Helix Platform Common Services do I need to install? | Review the system requirements to ensure that you install the supported version of BMC Helix Platform Common Services. |
Deployment mode selection
Review this section to understand how to evaluate the deployment mode options and choose the one that best suits your requirements:
Planning decision | Details |
|---|---|
| How do I determine which components to deploy? | BMC Helix Service Management offers CORE and FULL deployment modes. Review all the components that you need and select the deployment mode that best suits your requirements. |
What are the available deployment modes? | BMC Helix Service Management supports two deployment modes: CORE and FULL. Review the components you need and choose the mode that aligns with your operational goals. You can choose from the following deployment options:
Important: Regardless of the selected mode, the system installs the complete solution. You can activate additional applications later without requiring a separate installation. |
| Can I install just the platform components? | Choose the CORE deployment mode while installing BMC Helix Service Management. In the CORE mode, the system installs the complete BMC Helix Service Management solution, including all platform and application components. However, only the platform components are activated, while the application pods are scaled down to zero replicas. See Deploy BMC Helix Service Management platform components. |
| Can I install only BMC HelixGPT along with the platform components? | When installing BMC Helix Service Management, choose the CORE deployment mode and select the BMC HelixGPT option. This selection only activates the platform components and BMC HelixGPT. |
Planning the installation activities
Review the planning activities in this section to understand the activities that you must perform before installing BMC Helix Service Management.
Planning decision | Details |
|---|---|
What are the pre-requisites for a fresh installation? | BMC Helix Service Management uses the BMC Helix Platform Common Services. Before performing the BMC Helix Service Management installation, you must install the BMC Helix Platform Common Services. |
What preparations are required for a fresh installation? | To prepare the environment for installation, perform the tasks in the Preparing-for-installation section. |
Where do I find the installation files and container images? | The installation files are available on the BMC Electronic Product Distribution (EPD) site. The container images are hosted on BMC Docker Trusted Registry (DTR) containers.bmc.com. You can download the installation files from the EPD site. The installation files include the following artifacts:
You do not need to download the container images. |
What are the license requirements and how to get a license? | To view the license requirements, see the following topics: |
Where to go from here