Upgrading BMC Helix Platform Common Services

  

BMC Helix Platform Common Services (PCS) is a microservices-based platform that provides foundational services (such as user management, tenant management, and single sign-on) and the data lake (such as Elasticsearch, PostgreSQL, Redis, and MinIO). 

Compatibility matrix

The following table lists the compatible versions of BMC Helix Platform Common Services and technology stacks with BMC Helix Service Management 25.2.01:

BMC Helix Service Management

BMC Helix Platform Common Services

Kubernetes

Openshift

Ingress

Helm

25.2.01

25.2.00

1.32

4.181.12.13.17
1.314.171.11.53.16
1.304.161.11.53.15
1.294.151.11.53.14

1.28

NA1.11.53.14
25.1.00

1.31

NA1.11.5
 		3.17
4.171.11.43.17

1.30

NA1.11.5
 		3.16
4.161.11.23.16
1.30NA1.11.5
1.11.1		3.15
3.14
1.29NA1.11.5
1.11.1		3.15
3.14
1.284.151.11.5
1.11.1
1.10.1 		3.15
3.14

1.27

NA1.11.5
 		3.13
4.141.10.1
1.9.6 		3.13

1.26

NA1.11.5
 		3.12
4.131.9.6 
1.8.1		3.12 

1.25

NA1.8.1
 		3.11
4.121.7.03.11

The following table lists the compatible versions of BMC Helix Platform Common Services and technology stacks with BMC Helix Service Management 25.1.01:

BMC Helix Service Management

BMC Helix Platform Common Services

Kubernetes

Openshift

Ingress

Helm

25.1.01

25.1.00

1.31

NA1.11.5
 		3.17
4.171.11.43.17

1.30

NA1.11.5
 		3.16
4.161.11.23.16
1.30NA1.11.5
1.11.1		3.15
3.14
1.29NA1.11.5
1.11.1		3.15
3.14
1.284.151.11.5
1.11.1
1.10.1 		3.15
3.14

1.27

NA1.11.5
 		3.13
4.141.10.1
1.9.6 		3.13

1.26

NA1.11.5
 		3.12
4.131.9.6 
1.8.1		3.12 

1.25

NA1.8.1
 		3.11
4.121.7.03.11

24.4.00








 

1.30

4.16

4.15

1.11.2

3.16

1.30

NA

1.11.1

3.15
3.14

1.29

1.11.1

3.15
3.14

1.28

4.15

1.11.1
1.10.1 

3.15
3.14

1.27

4.14

1.10.1
1.9.6 

3.13

1.26

4.13

1.9.6 
1.8.1

3.12

1.25

 

NA

1.8.1
 

3.11

4.12

1.7.0

3.11

The following table lists the compatible versions of BMC Helix Platform Common Services and technology stacks with BMC Helix Service Management 23.3.04:

BMC Helix Service Management

BMC Helix Platform Common Services

Kubernetes

Openshift

Ingress

Helm

23.3.04

24.4.00








 

1.30

4.16

4.15

1.11.2

3.16

1.30

NA

1.11.1

3.15
3.14

1.29

1.11.1

3.15
3.14

1.28

4.15

1.11.1
1.10.1 

3.15
3.14

1.27

4.14

1.10.1
1.9.6 

3.13

1.26

4.13

1.9.6 
1.8.1

3.12

1.25

 

NA

1.8.1
 

3.11

4.12

1.7.0

3.11

24.3.00







 

1.30

4.16

4.15

1.11.1

3.15
3.14

1.29

1.11.1

3.15
3.14

1.28

1.11.1
1.10.1 

3.15
3.14

1.27

4.14

1.10.1
1.9.6 

3.13

1.26

4.13

1.9.6 
1.8.1

3.12

1.25

 

NA

1.8.1
 

3.11

4.12

1.7.0

3.11

 The following table lists the compatible versions of BMC Helix Platform Common Services and technology stacks with BMC Helix Service Management 23.3.03:
 

BMC Helix Service Management 23.3.03 is a controlled availability release.

BMC Helix Service Management

BMC Helix Platform Common Services

Kubernetes

Openshift

Ingress

Helm

23.3.03

24.4.00








 

1.30

4.15

1.11.2

3.16

1.30

NA

1.11.1

3.15
3.14

1.29

1.11.1

3.15
3.14

1.28

4.15

1.11.1
1.10.1 

3.15
3.14

1.27

4.14

1.10.1
1.9.6 

3.13

1.26

4.13

1.9.6 
1.8.1

3.12

1.25

 

NA

1.8.1
 

3.11

4.12

1.7.0

3.11

24.3.00







 

1.30

4.15

1.11.1

3.15
3.14

1.29

1.11.1

3.15
3.14

1.28

1.11.1
1.10.1 

3.15
3.14

NA1.9.6 3.15
3.14

1.27

4.14

1.10.1
1.9.6 

3.13

1.26

4.13

1.9.6 
1.8.1

3.12

1.25

 

NA

1.8.1
 

3.11

4.12

1.7.0

3.11

The following table lists the compatible versions of BMC Helix Platform Common Services and technology stacks with BMC Helix Service Management 23.3.01:

BMC Helix Service Management

BMC Helix Platform Common Services

Kubernetes

Openshift

Ingress

Helm

23.3.01

24.3.00





 

1.29

4.16

4.15

1.11.1

3.15
3.14

1.28

4.16

4.15

1.11.1
1.10.1 

3.15
3.14

1.27

4.14

1.10.1
1.9.6 

3.13

1.26

4.13

1.9.6 
1.8.1

3.12

1.25

4.12

1.8.1
1.7.0

3.11

24.2.00







 

1.29

NA

1.11.1

3.15
3.14

1.28

4.15

1.11.1
1.10.1 

3.15
3.14

1.27

4.14

1.10.1
1.9.6 

3.13

1.26

 

4.13

1.9.6 
1.8.1

3.12

4.12

1.7.0

3.11

24.1.00




 

1.29

NA

1.9.6

3.15

1.28

4.14

1.9.5

3.14

1.27

1.9.3

3.13

1.26

4.13

1.8.1

3.12

1.25

4.12

1.7.0

3.11

1.24

4.11

1.7.0

3.11

The following table lists the compatible versions of BMC Helix Platform Common Services and technology stacks with BMC Helix Service Management 22.1.06:

BMC Helix Service Management

BMC Helix Platform Common Services

Kubernetes

Openshift

Ingress

Helm

22.1.06

24.1.00



 

1.29

NA

1.9.6

3.15

1.28

4.14

1.9.5

3.14

1.27

1.9.3

3.13

1.26

4.13

1.8.1

3.12

1.25

4.12

1.7.0

3.11

1.24

4.11

1.7.0

3.11

23.4.00


 

1.27

4.14

1.9.3

3.13

1.26

4.13

1.8.1

3.12

1.25

4.12

1.7.0

3.11

1.24

4.11

1.7.0

3.11

23.2.02

 

1.25

4.12

1.7.0

3.11

1.24

4.11

1.7.0

3.11

1.23

4.10

1.6.4

3.11

The following table lists the compatible versions of BMC Helix Platform Common Services and technology stacks with BMC Helix Service Management 21.3.10:

BMC Helix Service Management

BMC Helix Platform Common Services

Kubernetes

Openshift

Ingress

Helm

21.3.10

23.2.02

1.25

4.12

1.7.0

3.11

1.24

4.11

1.7.0

3.11

1.23

4.10

1.6.4

3.11

The following table lists the compatible versions of BMC Helix Platform Common Services and technology stacks with BMC Helix Service Management 21.3.06:

BMC Helix Service Management

BMC Helix Platform Common Services

Kubernetes

Openshift

Ingress

Helm

21.3.06

23.2.02

1.18 – 1.24

4.6 – 4.11

 1.6.4, 1.7.0

3.11

23.1.02 Hotfix 1

1.2.0, 1.5.1

3.x

22.4.00 Hotfix 1

1.2.0, 1.5.1

3.x

22.2.01

1.2.0

3.x

The following table lists the compatible versions of BMC Helix Platform Common Services and technology stacks with BMC Helix Service Management 21.3.05:

BMC Helix Service Management

BMC Helix Platform Common Services

Kubernetes

Openshift

Ingress

Helm

21.3.05

22.2.01

1.18.x – 1.21.x

4.6 – 4.8

0.32

3.x

21.3.03.001

1.2.0

3.x

Upgrading  BMC Helix Platform Common Services to version 25.2.00

To upgrade BMC Helix Platform Common Services to version 25.2.00, use the following paths based on your source BMC Helix Platform Common Services version.

The upgrade path varies based on the current BMC Helix Platform Common Services version that you are using. For example, upgrade BMC Helix Platform Common Services from version 25.1.00 to 25.2.00 is a single step upgrade. However, upgrade BMC Helix Platform Common Services from version 24.3.00 to 25.2.00 is a two step upgrade. You first upgrade BMC Helix Platform Common Services from 24.3.00 to 25.1.00, and then upgrade BMC Helix Platform Common Services 25.1.00 to 25.2.00.

Important

During the upgrade of BMC Helix Platform Common Services to version 25.2.00, BMC Helix Service Management will remain operational with the intermediate versions of BMC Helix Platform Common Services until you complete the upgrade to version 25.2.00.

The following image displays the upgrade path from the supported BMC Helix Platform Common Services source versions to the target version 25.2.00:

PCS_upgrade_path_25.2.png

Source version

Upgrade path

Steps to upgrade

25.1Upgrade path 5

 

See Upgrading BMC Helix Platform Common Services version from 25.1.00 to 25.2.00

24.4

24.3

Upgrade path 4

24.2

Upgrade path 4

24.1

Upgrade path 3

23.4.00

Upgrade path 3

 

23.2.02

Upgrade path 2

23.1.02

Upgrade path 2

22.4.00

Upgrade path 1

22.2.01

Upgrade path 1

Upgrading  BMC Helix Platform Common Services to version 25.1.00

To upgrade BMC Helix Platform Common Services to version 25.1.00, use the following paths based on your source BMC Helix Platform Common Services version.

The upgrade path varies based on the current BMC Helix Platform Common Services version that you are using. For example, upgrade BMC Helix Platform Common Services from version 24.3.00 to 25.1.00 is a single step upgrade. However, upgrade BMC Helix Platform Common Services from version 24.2.00 to 25.1.00 is a two step upgrade. You first upgrade BMC Helix Platform Common Services from 24.2.00 to 24.4.00, and then upgrade BMC Helix Platform Common Services 24.4.00 to 25.1.00.

Important

During the upgrade of BMC Helix Platform Common Services to version 25.1.00, BMC Helix Service Management will remain operational with the intermediate versions of BMC Helix Platform Common Services until you complete the upgrade to version 25.1.00.

The following image displays the upgrade path from the supported BMC Helix Platform Common Services source versions to the target version 25.1.00:

251 PCS upgrade path.png

Source version

Upgrade path

Steps to upgrade

24.4

Upgrade path 5

24.3

24.2

Upgrade path 4

24.1

Upgrade path 3

23.4.00

Upgrade path 2

 

23.2.02

23.1.02

 

22.4.00

22.2.01

Upgrade path 1

 

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