Upgrading

  

If you have deployed BMC Helix Service Management on-premises, first plan for the upgrade. At a minimum, make sure the environment meets the latest system requirements.

 

The following image provides an overview of BMC Helix Service Management upgrade process for the on-premises system:

Upgrade process overview.png

The following table provides the steps to upgrade BMC Helix Service Management in your on-premises system:

Task

Action

Reference

1

Plan the upgrade

a

Review the sizing guidelines  to make sure your current systems meet the requirements.

b

Review system requirements to make sure your current systems still meet the requirements.

2

Prepare for upgrade

a

Download the upgrade artifacts

b

Upgrade Helm

c

Update the Git repositories

d

Add deployment pipelines

e

Upgrade the Kubernetes platform and Ingress controller

f

To delete the Helm revision secrets of the Kubernetes CronJob

3

Perform the upgrade

a

Upgrade BMC Helix Platform Common Services

b

Upgrade BMC Helix Service Management

 

 

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