Downloading the installation files

Components deployed through the container images

The following table lists the BMC Helix Service Management platform components and applications deployed through the container images:

Before you begin

• Make sure that your system meets the system requirements.

• Ensure that you can log on to EPD by using your Support user ID and password. You might also be prompted to complete the Export Compliance Form. If you are accessing this site for the first time, create a new EPD profile to specify the languages and platforms that you want to download. For assistance with EPD, see EPD site help.

Installation files

Select the EPD link to download the product installation files.

To download the Git repositories and container access key

1. Log in to EPD.
   You must log in with your BMC Support ID.

2. Select Product Downloads > Product Download Tool.
3. On the All Products tab, in the search box, search for the BMC Helix Innovation Suite OnPrem product.
4. Click the 25.2.01 product version.The [confluence_note] macro is a standalone macro and it cannot be used inline. Click on this message for details.
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5. In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Container Access Key, and click Download.

1. 
   The container-token.bmc file is downloaded. The file contains the BMC Docker Trusted Registry (containers.bmc.com) token. This token is required as a password to pull images from containers.bmc.com during setting up a Harbor registry or when performing the installation.

2. In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Innovation Suite & Service Management Apps Version 25.2.01, and click Download.
   
   The BMC_Helix_Innovation_Suite_And_Service_Management_Apps_Version_25.2.01.zip file contains the following files:

   • BMC_Remedy_Deployment_Manager_Configuration_Release_25.2.01.zip—This file contains the installation artifacts.
   • BMC_Remedy_Deployment_Engine_Setup_25.2.01.zip—This file contains BMC Deployment Engine set up files.
   • image_pull_push.sh and image_sync_to_private_registry.sh—These files contain the scripts to synchronize your Harbor repository with BMC Helix Innovation Suite and BMC Helix Platform services container images in BMC DTR.
   • image_sha_digest.sh—The file contains the script to verify image digests.

3. Download the BMC Helix Platform services deployment files based on the BMC Helix Platform services version that you want to use.

   Important

   The BMC Helix Platform Services for Service Management package contains the same common services and data lake (BMC Helix Platform Common Services) that is a part of the BMC Deployment Manager deployment. If you have already installed BMC Helix IT Operations Management (BMC Helix ITOM), do not download this package.

   • In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Platform Common Services for Service Management Version 25.2.00, and click Download.
     
     The helix-on-prem-deployment-manager-25.2.00-70.sh file is downloaded.
   • In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Platform Common Services for Service Management Version 25.1.00, and click Download.
     
     The helix-on-prem-deployment-manager-25.1.00-45.sh file is downloaded.
4. In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Platform Common Services Logging Bundle, and click Download.
   
   The bmc-helix-logging-25.2.00-70.tgz file is downloaded.
5. Download the database dump files based on the database type you want to use.
   • To use a Microsoft SQL Server database, in the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Service Management MSSQL DB Dump Version 25.2.01, and click Download. 
     
     The MSSQL_25201_DBDUMP.zip file that contains the Microsoft SQL Server database dump files is downloaded.
   • To use an Oracle case insensitive database, in the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Service Management Oracle Case Insensitive DB Dump Version 25.2.01, and click Download. 
     
     The ORACLE_CIS_25201_DBDUMP.zip file that contains the Oracle database dump files is downloaded.
   • BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Service Management Oracle Case Sensitive DB Dump Version 25.2.01, and click Download.
     
     The ORACLE_CS_25201_DBDUMP.zip file that contains the Oracle database dump files is downloaded.
   • To use a PostgreSQL case insensitive database, in the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Service Management Postgres Case Insensitive DB Dump Version 25.2.01, and click Download.
     
     The POSTGRES_CIS_25201_DBDUMP.zip file that contains the PostgreSQL database dump files is downloaded.
   • To use a PostgreSQL case sensitive database, in the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Service Management Postgres Case Sensitive DB Dump Version 25.2.01, and click Download. 
     
     The POSTGRES_CS_25201_DBDUMP.zip file that contains the PostgreSQL database dump files is downloaded.

     • Important

       You do not need to download and restore database dump files while setting up a PostgreSQL database. The BMC Helix Service Management installation pipeline automatically restores a backup for a PostgreSQL database. You can download the database dump files and use for manual restore.

        

6. To use BMC Helix Smart Reporting, in the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix Smart Reporting Installer Version 21.05.03, and click Download. 
   
   The BMC_Helix_SmartReporting_210503HF12.zip file that contains the Smart Reporting installer is downloaded.
7. In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select AR System Clients: Developer Studio, Data Import Version 25.2.01 - Windows, and click Download. 
   
   The ARSuiteKitDeveloperWindows25.2.01.zip file that contains the AR System clients installer is downloaded.
8. In the BMC Helix Innovation Suite OnPrem page, on the Product tab, select BMC Helix CMDB Utilities Version 25.2.01, and click Download.
   
   The tctl-654.zip file that contains the tctl utility is downloaded.

Where to go from here