Getting started

BMC Helix Service Management on-premises installation provides a containerized architecture that enables you to use BMC Helix Innovation Suite and Service Management applications as containers in your on-premises environment. Containerization enables you install the complete architecture in a fully automated operation with full control and significantly reduced complexity. BMC provides deployment pipelines that help you install BMC Helix Innovation Suite and applications as containers easily and quickly.


If you are new to the BMC Helix Service Management installation, read and perform getting started tasks to learn how to perform the BMC Helix Service Management installation.

Getting started with upgrade will help you to determine the upgrade method, realize the upgrade process, and assist you with the end-to-end staged upgrade process.

If you are not sure where to start, read the Deployment-overview.  


Getting started for administrators

BMC-Deployment-Engine-overview

BMC Helix Service Management deployment architecture

Feature-differences-when-using-BMC-Helix-ITSM-Suite-in-containerized-and-non-containerized-environment

Glossary

Getting started with installation

Planning-a-fresh-installation

Installing

Getting started with upgrade

Planning an Upgrade

Migrating-Remedy-on-premises-to-BMC-Helix-Service-Management-on-premises

If you want to install both BMC Helix Service Management and BMC Helix IT Operations Management, see BMC Helix On-premises Deployment.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*